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Service Desk Manager Company Name: Arca24.com Salary period: Annual Overview: The Service Desk Manager will manage a team of Service Desk agents with goals such as maximizing efficiencies, improving customer satisfaction, and coaching/mentoring agents. Responsibilities: Responsible for SLA performance and continuous improvements/corrective actions to ensure positive SLA trending. Responsible for KPI performance against targets for: Accounts (based on contract) Agents (based on APM goals) Responsible for Service. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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