Member Services Department Head Job - (garland, texas)
Member Services Department Head:
GAR00684 Description General Summary :
Responsible for the overall direction, coordination and supervision of the Member Services department including Front Desk, Account Services and Activity Center desks and adult programming (racquetball, squash, basketball, etc.
).
All activities directly support member retention.
:
Maximize retention by connecting and engaging all members to their area(s) of interest by taking a leadership role in the Daily Huddle, therefore minimizing attrition.
Monthly retention plans and management of the Dept of Defense team are additional tools.
:
All aspects of this job directly impact revenue, member retention and overall customer service.
Upholds the Life Time Fitness Mission and Vision and leads a Healthy Way of Life.
Major Duties and Responsibilities Member Experience :
/br:
1.
Responsible for Member Engagement of all new and current members, through a leadership role in the Daily Huddle and Department of Defense (DOD).
:
/br:
2.
Develop a club Retention plan, partnering with the Member Engagement Manager and General Manager to minimize attrition.
The plan will outline tactics to reach the attrition goal and hold team members accountable to tasks.
:
/br:
7.
Responsible for overall member satisfaction.
Establish genuine relations with, and connect all members to their interests groups by actively engaging the members in their areas of interest, participating in club activities and extensive knowledge of the club.
Responsible in particular for members not being fully connected to the club by a Member Engagement Advisor.
:
/br:
8.
Ensure all team members initiate, develop and maintain personalized relationships with members, adding value to the memberships through educated conversations.
:
/br:
10.
Create an environment for robust adult programs, catering to the local club members by ensuring member awareness, connecting like:
minded members and developing creative game opportunities.
Sales and Promotion Financial and Budgetary :
/br:
2.
Develop a monthly business plan working with other DHs, especially the Fitness and Activities managers and communicate to General Manager.
:
/br:
3.
Responsible for achieving or exceeding monthly and annual department budget and club retention goal.
:
/br:
4.
Monitor payroll at all member service desks (Front Desk, Account Services and A Source:
http:
//www.
tiptopjob.
com/jobs/28487446_job.
asp?source=trovit.
Estimated Salary: $20 to $28 per hour based on qualifications.
GAR00684 Description General Summary :
Responsible for the overall direction, coordination and supervision of the Member Services department including Front Desk, Account Services and Activity Center desks and adult programming (racquetball, squash, basketball, etc.
).
All activities directly support member retention.
:
Maximize retention by connecting and engaging all members to their area(s) of interest by taking a leadership role in the Daily Huddle, therefore minimizing attrition.
Monthly retention plans and management of the Dept of Defense team are additional tools.
:
All aspects of this job directly impact revenue, member retention and overall customer service.
Upholds the Life Time Fitness Mission and Vision and leads a Healthy Way of Life.
Major Duties and Responsibilities Member Experience :
/br:
1.
Responsible for Member Engagement of all new and current members, through a leadership role in the Daily Huddle and Department of Defense (DOD).
:
/br:
2.
Develop a club Retention plan, partnering with the Member Engagement Manager and General Manager to minimize attrition.
The plan will outline tactics to reach the attrition goal and hold team members accountable to tasks.
:
/br:
7.
Responsible for overall member satisfaction.
Establish genuine relations with, and connect all members to their interests groups by actively engaging the members in their areas of interest, participating in club activities and extensive knowledge of the club.
Responsible in particular for members not being fully connected to the club by a Member Engagement Advisor.
:
/br:
8.
Ensure all team members initiate, develop and maintain personalized relationships with members, adding value to the memberships through educated conversations.
:
/br:
10.
Create an environment for robust adult programs, catering to the local club members by ensuring member awareness, connecting like:
minded members and developing creative game opportunities.
Sales and Promotion Financial and Budgetary :
/br:
2.
Develop a monthly business plan working with other DHs, especially the Fitness and Activities managers and communicate to General Manager.
:
/br:
3.
Responsible for achieving or exceeding monthly and annual department budget and club retention goal.
:
/br:
4.
Monitor payroll at all member service desks (Front Desk, Account Services and A Source:
http:
//www.
tiptopjob.
com/jobs/28487446_job.
asp?source=trovit.
Estimated Salary: $20 to $28 per hour based on qualifications.
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