SUPPORT ESCALATION ENGINEER : WINDOWS Job - (dallas, texas)
Job Category:
Customer Service and Support Division:
Services and Support Support Escalation Engineer :
Windows In some cases, the position can also be located in another major city in the United States.
This position will handle the US National Government Support Offering :
US citizenship is required.
This position may require you to work a rotational on:
call schedule, as well as, some domestic and international travel.
This job is eligible for the following work arrangements:
Compressed Work Week, Flex Time, Telework.
Are you ready to join a team of the world's best technical experts to enable the success of Microsoft solutions for our commercial and enterprise customers? Do you love being a technical leader who has the opportunity to solve complex problems for some of the world's largest companies, as well as smaller companies on the leading edge of their industry? The Support Escalation Engineer is a technical leader who does exactly that As a trusted advisor to IT Professionals and Developers, you will have influence over a broad range of solutions that create business value for our customers.
Your technical and relationship skills are critical to the success of the customer's perception of value to the Microsoft solution.
In Microsoft Global Business Support (GBS) AMERICAS organization, the sentence:
That's not our problem does not exist in our lexicon.
With more than 8,000 employees, we deliver world:
class assistance around the clock to businesses, partners and developers Roles and
Responsibilities:
Solve highly complex level of problems, involving broad, in:
depth product knowledge or in:
depth product specialty; may include support of additional product line.
Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service and Support Division:
Services and Support Support Escalation Engineer :
Windows In some cases, the position can also be located in another major city in the United States.
This position will handle the US National Government Support Offering :
US citizenship is required.
This position may require you to work a rotational on:
call schedule, as well as, some domestic and international travel.
This job is eligible for the following work arrangements:
Compressed Work Week, Flex Time, Telework.
Are you ready to join a team of the world's best technical experts to enable the success of Microsoft solutions for our commercial and enterprise customers? Do you love being a technical leader who has the opportunity to solve complex problems for some of the world's largest companies, as well as smaller companies on the leading edge of their industry? The Support Escalation Engineer is a technical leader who does exactly that As a trusted advisor to IT Professionals and Developers, you will have influence over a broad range of solutions that create business value for our customers.
Your technical and relationship skills are critical to the success of the customer's perception of value to the Microsoft solution.
In Microsoft Global Business Support (GBS) AMERICAS organization, the sentence:
That's not our problem does not exist in our lexicon.
With more than 8,000 employees, we deliver world:
class assistance around the clock to businesses, partners and developers Roles and
Responsibilities:
Solve highly complex level of problems, involving broad, in:
depth product knowledge or in:
depth product specialty; may include support of additional product line.
Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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