Director Customer Support/Software Delivery 125K base +options+etc
Director of Delivery and Support 125K
options
401K
full medical benefits Responsibilities include:
-Building and managing a top tier Customer support process encompassing a structure based upon criticality of open tickets.
-Building and maintaining a function dedicated to supporting IT service for cloud delivered applications to our customers -Building and managing a Professional services -Building and managing an Education and training function for the training of customer personnel in the use of our products.
-Staffing and managing a Technical documentation function, as well as implementing various quality assurance testing disciplines for our products in concert with our QA team Skills and experience required:
-4 year college degree -5-10 years experience at the management level in the field of enterprise software customer support and associated disciplines -Familiarity with a variety of software delivery methods and as well as technologies including Linux OS, IP networking, and command line scripting -Uniquely good people skills and problem solving approaches in difficult environments -Start-up experience a plus Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
options
401K
full medical benefits Responsibilities include:
-Building and managing a top tier Customer support process encompassing a structure based upon criticality of open tickets.
-Building and maintaining a function dedicated to supporting IT service for cloud delivered applications to our customers -Building and managing a Professional services -Building and managing an Education and training function for the training of customer personnel in the use of our products.
-Staffing and managing a Technical documentation function, as well as implementing various quality assurance testing disciplines for our products in concert with our QA team Skills and experience required:
-4 year college degree -5-10 years experience at the management level in the field of enterprise software customer support and associated disciplines -Familiarity with a variety of software delivery methods and as well as technologies including Linux OS, IP networking, and command line scripting -Uniquely good people skills and problem solving approaches in difficult environments -Start-up experience a plus Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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