Support Center Receptionist
STAR CONCESSIONSSUPPORT CENTERFRONT DESK RECEPTIONIST / ADMINSTRATIVE ASSISTANTJOB DESCRIPTIONPOSITION PURPOSE:
Greet and help all guests who call or enter the support center including those who need Spanish translation.
Help with directing guests to the department they need.
Perform all administrative duties needed as part of the job description.
Keep up with Mollie Standridge's calendar.
REPORTS TO:
Vice President, Mollie Standridge MINIMUM REQUIREMENTS:
Must be fluent in English and Spanish both verbal and written Must be able to pass an FBI fingerprint check to obtain a security badge at either or both Dallas Love Field and DFW Airport Must have a professional image and great customer service skills Must be trained and proficient in Microsoft Office Software including but not limited to - Word, Excel, Exchange and Power Point Must live within 15 miles of the support center and have reliable transportation Ability to keep information learned in the Support Center confidential CUSTOMER SERVICE EXPECTATIONS:
Greet each guests entering the Support Center with a friendly and outgoing attitude.
Get them to the right department and be sure they are shown the correct office so their business will be handled in private and not up front.
Answer all calls within three rings and direct the caller to the correct person or take a message.
Listen to the main company voicemail each hour to direct messages.
Check voicemails for Mollie Standridge throughout the day and email the messages to her.
PAPERWORK AND REPORTING
Responsibilities:
Operations certification upkeep both on paper and digital on the network spreadsheet including ordering Blue Certificates for Love Field managers Shopper Report tracking for both the external company and the airport shoppers daily using the shopper service websites Quarterly Shopper Report spreadsheets for both external shoppers and airport shoppers Compiling monthly expense report spreadsheet for DFW security badging Assist the H.
R.
department with security badge renewals for existing employees by becoming a signatory and learning the S.
A.
F.
E.
system Assist the H.
R department with enrolling and deactivating DART passes for existing and terminated employees Make copies and/or other paperwork tasks as requested by your direct supervisor and other executives in the support center Help with miscellaneous tasks asked by you by your direct supervisor and other executives in the support center Assist the H.
R.
or other departments with filing and boxing up archive material Obtain all manager schedules each period, post them, make a copy for Mollie Standridge and file on the network OTHER TASKS Assist the H.
R.
department with orientation set up and break down when necessary Refill and call for maintenance if needed on the two main network copier/scan/printers in the support center Assist the H.
R.
with uniform inventory and storage Assist in the kitchen areas with light cleaning tasks Receive and login all packages received and notify the proper receiver of the package via email Reporting maintenance and security issues to the building facilities and security department Process invoices for uniform items received to get to accounts payable PERSONAL APPEARANCE This position requires a professional appearance including well groomed and neatly dressed each business day.
Business casual dress is required.
We do not allow sweat pants or shorts.
Jeans are allowed on Friday for casual day as long as they are professional with no holes or rips.
No obscene or inappropriate visible tattoos.
No facial piercings.
Male employees may have facial hair that is neatly trimmed each day.
Only natural color hair is allowed.
PHYSICAL AND WORK LOAD REQUIREMENTS This position is required to lift up to 30 pounds This position is a full time non-exempt hourly position.
More hours may be required to reach all goals, responsibilities, and to meet deadlines.
This position requires a 100% attendance expectation with the exception of approved time off requests.
Ability to stand in one place for several hours while filing Ability to walk, stand, bend, make copies, scan documents, send faxes, etc.
Ability to ambulate through 3000 square feet of office space to perform all duties listed.
Recommended Skills Accounts Payable Administration Customer Service Filing Friendliness Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
Greet and help all guests who call or enter the support center including those who need Spanish translation.
Help with directing guests to the department they need.
Perform all administrative duties needed as part of the job description.
Keep up with Mollie Standridge's calendar.
REPORTS TO:
Vice President, Mollie Standridge MINIMUM REQUIREMENTS:
Must be fluent in English and Spanish both verbal and written Must be able to pass an FBI fingerprint check to obtain a security badge at either or both Dallas Love Field and DFW Airport Must have a professional image and great customer service skills Must be trained and proficient in Microsoft Office Software including but not limited to - Word, Excel, Exchange and Power Point Must live within 15 miles of the support center and have reliable transportation Ability to keep information learned in the Support Center confidential CUSTOMER SERVICE EXPECTATIONS:
Greet each guests entering the Support Center with a friendly and outgoing attitude.
Get them to the right department and be sure they are shown the correct office so their business will be handled in private and not up front.
Answer all calls within three rings and direct the caller to the correct person or take a message.
Listen to the main company voicemail each hour to direct messages.
Check voicemails for Mollie Standridge throughout the day and email the messages to her.
PAPERWORK AND REPORTING
Responsibilities:
Operations certification upkeep both on paper and digital on the network spreadsheet including ordering Blue Certificates for Love Field managers Shopper Report tracking for both the external company and the airport shoppers daily using the shopper service websites Quarterly Shopper Report spreadsheets for both external shoppers and airport shoppers Compiling monthly expense report spreadsheet for DFW security badging Assist the H.
R.
department with security badge renewals for existing employees by becoming a signatory and learning the S.
A.
F.
E.
system Assist the H.
R department with enrolling and deactivating DART passes for existing and terminated employees Make copies and/or other paperwork tasks as requested by your direct supervisor and other executives in the support center Help with miscellaneous tasks asked by you by your direct supervisor and other executives in the support center Assist the H.
R.
or other departments with filing and boxing up archive material Obtain all manager schedules each period, post them, make a copy for Mollie Standridge and file on the network OTHER TASKS Assist the H.
R.
department with orientation set up and break down when necessary Refill and call for maintenance if needed on the two main network copier/scan/printers in the support center Assist the H.
R.
with uniform inventory and storage Assist in the kitchen areas with light cleaning tasks Receive and login all packages received and notify the proper receiver of the package via email Reporting maintenance and security issues to the building facilities and security department Process invoices for uniform items received to get to accounts payable PERSONAL APPEARANCE This position requires a professional appearance including well groomed and neatly dressed each business day.
Business casual dress is required.
We do not allow sweat pants or shorts.
Jeans are allowed on Friday for casual day as long as they are professional with no holes or rips.
No obscene or inappropriate visible tattoos.
No facial piercings.
Male employees may have facial hair that is neatly trimmed each day.
Only natural color hair is allowed.
PHYSICAL AND WORK LOAD REQUIREMENTS This position is required to lift up to 30 pounds This position is a full time non-exempt hourly position.
More hours may be required to reach all goals, responsibilities, and to meet deadlines.
This position requires a 100% attendance expectation with the exception of approved time off requests.
Ability to stand in one place for several hours while filing Ability to walk, stand, bend, make copies, scan documents, send faxes, etc.
Ability to ambulate through 3000 square feet of office space to perform all duties listed.
Recommended Skills Accounts Payable Administration Customer Service Filing Friendliness Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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