CX Planning Consultant
Dallas, TX Dallas, TX Full-time Full-time $102,500 - $113,900 a year $102,500 - $113,900 a year 10 hours ago 10 hours ago 10 hours ago Department:
Marketing & Customer Experience Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel.
The Customer Exp erience Planning Consultant supports our Purpose by managing the technology needs of the Marketing & Customer Experience o rganization as well as driving high visibility deliverables to support Southwest Leadership.
This r ole also serve s as a central point of contact for all g overnance related requests for the Marketing, Travel Products, Customer Experience and Digital, and Customer Engagement Departments.
The Customer Experience Planning Consultant is a skilled communicator and strategic thinker who looks forward to working cross- functionally and making a meanin gful imp act on the experience of Southwest Customers.
Additional Details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.
This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.
The Department designates the specific three days of the week Employees must work on-site.
U.
S.
citizenship or current authorization to work in the U.
S.
required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer.
We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary Collaborate across the Customer Experience Organization to lead the planning and documentation support of the comprehensive Plan, including high priority initiatives, ongoing strategies, and infrastructure-related projects.
Maintain responsibility for socializing and bringing awareness of planning timelines, processes, and governance needs to applicable Team, Department, and Department Planners.
Support management of the Portfolio's Leadership and Executive governance forums.
Responsibilities Develop or compile content to support facilitation of Customer Portfolio's governance forums Drive standardization of planning processes as applicable across department and Portfolio Planners Assist with the building, tracking, planning and socialization of the comprehensive CX Plan, including identifying risks, opportunities, and mapping to the proper KPI's Assist with monitoring risks, issues and scope and ensure the appropriate level of escalation is in place, including work across the organization with other project Leaders to ensure the CX plan is well integrated in commercial and operational plans Establish and maintain cross-functional partnerships throughout commercial and operational teams to drive results May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of project management, strategic planning, and portfolio management principles Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Skilled in Microsoft PowerPoint and creating high-quality, Executive-level presentations Ability to deliver a high volume of Executive-level presentations in short periods of time Ability to drive cross-functional alignment amongst all Leadership levels (Officer, Director, Manager) Ability to manage a high volume of fast-paced and quickly-changing details and requests from multiple Leaders regarding Customer and cross-functional governance Ability to quickly make sense of, combine, and organize information into meaningful patterns Education Required:
High School Diploma or GED Experience Advanced level experience, seasoned and specialized knowledge in:
Strategic planning Managing cross-functional projects or portfolio planning Cross-functional coordination Executive-level storytelling Developing strategies, plans, and decisions, and communicating them to executive leadership Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.
S.
citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay &
Benefits:
Competitive market salary from $102,500 - $113,900 per year depending on qualifications and experience.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.
3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit Explore more Benefits you'll love:
https:
//careers.
southwestair.
com/benefits Pay amount does not guarantee employment for any particular period of time.
401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits Profit-sharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Marketing & Customer Experience Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel.
The Customer Exp erience Planning Consultant supports our Purpose by managing the technology needs of the Marketing & Customer Experience o rganization as well as driving high visibility deliverables to support Southwest Leadership.
This r ole also serve s as a central point of contact for all g overnance related requests for the Marketing, Travel Products, Customer Experience and Digital, and Customer Engagement Departments.
The Customer Experience Planning Consultant is a skilled communicator and strategic thinker who looks forward to working cross- functionally and making a meanin gful imp act on the experience of Southwest Customers.
Additional Details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.
This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.
The Department designates the specific three days of the week Employees must work on-site.
U.
S.
citizenship or current authorization to work in the U.
S.
required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer.
We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary Collaborate across the Customer Experience Organization to lead the planning and documentation support of the comprehensive Plan, including high priority initiatives, ongoing strategies, and infrastructure-related projects.
Maintain responsibility for socializing and bringing awareness of planning timelines, processes, and governance needs to applicable Team, Department, and Department Planners.
Support management of the Portfolio's Leadership and Executive governance forums.
Responsibilities Develop or compile content to support facilitation of Customer Portfolio's governance forums Drive standardization of planning processes as applicable across department and Portfolio Planners Assist with the building, tracking, planning and socialization of the comprehensive CX Plan, including identifying risks, opportunities, and mapping to the proper KPI's Assist with monitoring risks, issues and scope and ensure the appropriate level of escalation is in place, including work across the organization with other project Leaders to ensure the CX plan is well integrated in commercial and operational plans Establish and maintain cross-functional partnerships throughout commercial and operational teams to drive results May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of project management, strategic planning, and portfolio management principles Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Skilled in Microsoft PowerPoint and creating high-quality, Executive-level presentations Ability to deliver a high volume of Executive-level presentations in short periods of time Ability to drive cross-functional alignment amongst all Leadership levels (Officer, Director, Manager) Ability to manage a high volume of fast-paced and quickly-changing details and requests from multiple Leaders regarding Customer and cross-functional governance Ability to quickly make sense of, combine, and organize information into meaningful patterns Education Required:
High School Diploma or GED Experience Advanced level experience, seasoned and specialized knowledge in:
Strategic planning Managing cross-functional projects or portfolio planning Cross-functional coordination Executive-level storytelling Developing strategies, plans, and decisions, and communicating them to executive leadership Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.
S.
citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay &
Benefits:
Competitive market salary from $102,500 - $113,900 per year depending on qualifications and experience.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.
3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit Explore more Benefits you'll love:
https:
//careers.
southwestair.
com/benefits Pay amount does not guarantee employment for any particular period of time.
401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits Profit-sharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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