Software Support Specialist
Richardson Search Company Richardson Search Company Dallas, TX Dallas, TX Full-time Full-time $47,000 a year $47,000 a year 9 hours ago 9 hours ago 9 hours ago A Customer Care Representative must have experience troubleshooting software, exceptional multi-tasking skills and be a team player.
Focus will be on learning ERP and integration functionality.
Coordinate outstanding issues activities with other departments including Development, Sales, Implementation, and Accounting.
Assisting other Customer Care Representatives, clients, and other personnel in investigating and resolving a wide variety of issues.
Answer questions via telephone and email for customers requesting assistance with support Deliver On-Line training to customers via phone/internet Proactively identify, monitor, and follow up with users having difficulty with the applications Document issues and resolutions, and record all activity and communications regarding issues Follow up with Clients to keep them informed of the status of resolved and unresolved issues Document issues and resolutions, and record all activity and communications regarding issues Adhere to internal policies and procedures and recommend improvements, when needed, to provide consistent and exemplary customer service Manage time appropriately to handle multiple open calls, call backs from escalation partners and follow-up with Clients in a thorough and timely manner Work closely with and coordinate with departments including Application Support, Implementation, Training, Sales and Accounting to ensure the timely processing, activation, and invoicing of customers.
Continuously drive value propositions, product benefits, goals and objectives into prospective customers through customer communication.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty as described above satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate Degree or relevant experience preferred Prior applicable experience in a software support environment while rapidly learning new technologies is preferred Homebuilding/Construction experience or industry knowledge desired Experience with ERP software support preferred Job Type:
Full-time Pay:
$47,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
2 years 3 years 4 years 5 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Dallas, TX 75234:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Required) Work Location:
Hybrid remote in Dallas, TX 75234.
Estimated Salary: $20 to $28 per hour based on qualifications.
Focus will be on learning ERP and integration functionality.
Coordinate outstanding issues activities with other departments including Development, Sales, Implementation, and Accounting.
Assisting other Customer Care Representatives, clients, and other personnel in investigating and resolving a wide variety of issues.
Answer questions via telephone and email for customers requesting assistance with support Deliver On-Line training to customers via phone/internet Proactively identify, monitor, and follow up with users having difficulty with the applications Document issues and resolutions, and record all activity and communications regarding issues Follow up with Clients to keep them informed of the status of resolved and unresolved issues Document issues and resolutions, and record all activity and communications regarding issues Adhere to internal policies and procedures and recommend improvements, when needed, to provide consistent and exemplary customer service Manage time appropriately to handle multiple open calls, call backs from escalation partners and follow-up with Clients in a thorough and timely manner Work closely with and coordinate with departments including Application Support, Implementation, Training, Sales and Accounting to ensure the timely processing, activation, and invoicing of customers.
Continuously drive value propositions, product benefits, goals and objectives into prospective customers through customer communication.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty as described above satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate Degree or relevant experience preferred Prior applicable experience in a software support environment while rapidly learning new technologies is preferred Homebuilding/Construction experience or industry knowledge desired Experience with ERP software support preferred Job Type:
Full-time Pay:
$47,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
2 years 3 years 4 years 5 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Dallas, TX 75234:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Required) Work Location:
Hybrid remote in Dallas, TX 75234.
Estimated Salary: $20 to $28 per hour based on qualifications.
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