OAG - Child Support | Office Supervisor (Program Supervisor IV) | 23-1117
Dallas, TX Dallas, TX Full-time Full-time $4,893 - $5,056 a month $4,893 - $5,056 a month 15 hours ago 15 hours ago 15 hours ago OAG - Child Support Office Supervisor (Program Supervisor IV) 23-1117 (00035591) Organization:
OFFICE OF THE ATTORNEY GENERAL Primary Location:
Texas-Dallas Work Locations:
CS Dallas Metro 400 S.
Zang Blvd Suite 1100 Dallas 75208-6640 Job:
Office and Administrative Support Employee Status:
Regular Schedule:
Full-time Standard Hours Per Week:
40.
00 Travel:
Yes, 5 % of the Time State Job Code:
1583 Salary Admin Plan:
B Grade:
20 Salary (Pay Basis):
4,893.
25 - 5,056.
00 (Monthly) Number of Openings:
1 Overtime Status:
Exempt Job Posting:
Aug 11, 2023, 2:
28:
49 PM Closing Date:
Ongoing Description GENERAL DESCRIPTION Performs complex child support program administration work.
Supervises a Child Support Field Office under the direction of the Managing Attorney / Office Manager.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS Please place Essential Position Functions in descending order from highest priority to lowest.
Function Description Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities Monitors field office performance and takes corrective actions to achieve assigned goals and objectives Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service Assesses the validity of complaints against the IV-D program with impartiality Reviews and maintains productions reports Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications MINIMUM
Qualifications Education:
Graduation from high school or equivalent Education:
Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis:
full-time Child Support Program, management, customer service, or supervisory
Experience:
Five (5) additional years of full-time experience working in the following (or closely related) fields:
Child Support Program, management, or supervisory Knowledge of child support policies, procedures and practices, management principles and practices Skill in using a computer for work processing, spreadsheet and other software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.
g.
, collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5% PREFERRED
Qualifications Education:
graduation from an accredited four-year college or university
Experience:
Child Support Program and management Other Language:
Ability to proficiently read, write, and speak Spanish TO APPLY To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas.
A State of Texas application must be completed to be considered, and paper applications are not accepted.
Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.
Military Crosswalk information can be accessed at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.
pdf.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.
Estimated Salary: $20 to $28 per hour based on qualifications.
OFFICE OF THE ATTORNEY GENERAL Primary Location:
Texas-Dallas Work Locations:
CS Dallas Metro 400 S.
Zang Blvd Suite 1100 Dallas 75208-6640 Job:
Office and Administrative Support Employee Status:
Regular Schedule:
Full-time Standard Hours Per Week:
40.
00 Travel:
Yes, 5 % of the Time State Job Code:
1583 Salary Admin Plan:
B Grade:
20 Salary (Pay Basis):
4,893.
25 - 5,056.
00 (Monthly) Number of Openings:
1 Overtime Status:
Exempt Job Posting:
Aug 11, 2023, 2:
28:
49 PM Closing Date:
Ongoing Description GENERAL DESCRIPTION Performs complex child support program administration work.
Supervises a Child Support Field Office under the direction of the Managing Attorney / Office Manager.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS Please place Essential Position Functions in descending order from highest priority to lowest.
Function Description Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities Monitors field office performance and takes corrective actions to achieve assigned goals and objectives Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service Assesses the validity of complaints against the IV-D program with impartiality Reviews and maintains productions reports Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications MINIMUM
Qualifications Education:
Graduation from high school or equivalent Education:
Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis:
full-time Child Support Program, management, customer service, or supervisory
Experience:
Five (5) additional years of full-time experience working in the following (or closely related) fields:
Child Support Program, management, or supervisory Knowledge of child support policies, procedures and practices, management principles and practices Skill in using a computer for work processing, spreadsheet and other software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.
g.
, collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5% PREFERRED
Qualifications Education:
graduation from an accredited four-year college or university
Experience:
Child Support Program and management Other Language:
Ability to proficiently read, write, and speak Spanish TO APPLY To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas.
A State of Texas application must be completed to be considered, and paper applications are not accepted.
Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.
Military Crosswalk information can be accessed at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.
pdf.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.
Estimated Salary: $20 to $28 per hour based on qualifications.
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