OAG - Child Support | Child Support Officer II | 23-1115
Job DescriptionGENERAL DESCRIPTIONPerforms routine child support work.
Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONSTakes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
oConducts detailed in-office investigations to locate parties, verify employment and determine assetsoPrepares documents relating to legal and administrative actions to establish or enforce child support ordersoNegotiates lump sum payments from noncustodial parents who owe past due child/medical supportoNegotiates out-of-court settlements and agreements with parties (CSO II only)oMonitors child support cases and refers delinquent cases for the appropriate enforcement action(s) oDocuments all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documentsoReviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repositoryoReviews cases to determine if the cases are eligible for closureoAttends court to assist legal staff, as neededResearches case information on the computer including TXCSESMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulationsAssesses child support cases to determine the appropriate case actionExplains Child Support Program policies, procedures, and regulations to customersResponds to customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications:
MINIMUM QUALIFICATIONSEducation:
Graduation from high school or equivalentEducation:
Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis:
full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.
g.
, collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5% Ability to type 35 words per minute (Typing test required at time of interview)PREFERRED QUALIFICATIONSEducation:
Graduation from an accredited four-year college or universityKnowledge:
Investigative practices and techniquesOther Language:
Ability to proficiently read, write, and speak SpanishTO APPLYTo apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas.
A State of Texas application must be completed to be considered, and paper applications are not accepted.
Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.
Military Crosswalk information can be accessed at https:
//hr.
sao.
texas.
gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.
pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER Recommended Skills Administration Coaching And Mentoring Communication Confidentiality Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONSTakes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
oConducts detailed in-office investigations to locate parties, verify employment and determine assetsoPrepares documents relating to legal and administrative actions to establish or enforce child support ordersoNegotiates lump sum payments from noncustodial parents who owe past due child/medical supportoNegotiates out-of-court settlements and agreements with parties (CSO II only)oMonitors child support cases and refers delinquent cases for the appropriate enforcement action(s) oDocuments all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documentsoReviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repositoryoReviews cases to determine if the cases are eligible for closureoAttends court to assist legal staff, as neededResearches case information on the computer including TXCSESMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulationsAssesses child support cases to determine the appropriate case actionExplains Child Support Program policies, procedures, and regulations to customersResponds to customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications:
MINIMUM QUALIFICATIONSEducation:
Graduation from high school or equivalentEducation:
Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis:
full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.
g.
, collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5% Ability to type 35 words per minute (Typing test required at time of interview)PREFERRED QUALIFICATIONSEducation:
Graduation from an accredited four-year college or universityKnowledge:
Investigative practices and techniquesOther Language:
Ability to proficiently read, write, and speak SpanishTO APPLYTo apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas.
A State of Texas application must be completed to be considered, and paper applications are not accepted.
Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.
Military Crosswalk information can be accessed at https:
//hr.
sao.
texas.
gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.
pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER Recommended Skills Administration Coaching And Mentoring Communication Confidentiality Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
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