Wifi Technical Support Engineer - Tier 3
About Client:
Client has built the largest IP internet infrastructure with over 125,000 routers interconnecting all of India to the rest of the world.
Client has already installed more microcells and small cells than any other operator globally.
With over 250K base stations / eNode Bs, the wireless infrastructure covers all of India without any circuit-switched infrastructure embedded in the Client network platform.
Client delivers a portfolio of digital services across consumer and various industry verticals, including @Home services, cloud, and mobile offers.
Job Title:
Wifi Technical Support Engineer - Tier 3 Location:
Dallas TX / Santa Clara CA (Onsite) Job Type:
Full Time / Permanent
Job Description:
We are seeking a talented and experienced Tier-3 Customer Tech Support specialist to join our dynamic team to assist in pre-sales and post-sales customer support.
This role requires extensive experience in working with customers for technical and product support functions for Wi-Fi based telecom products.
Responsibilities Work closely with customers as SPOC (single point of contact) for various pre-sales support activities such POC (proof of concept), field trial and post sales support activities such as configuration, turn-up, troubleshooting, and issue resolution.
Ensuring the reliable operation of equipment.
Identify, troubleshoot, and resolve various hardware and software issues, maintaining a high level of service for customers.
Work as a tier-3 support engineer to understand and troubleshoot issues.
Escalate the issues to the engineering team as needed.
Hand-on experience in various tools for spectrum analysis and related technologies to assist customers in optimizing their wireless networks.
Requirements:
Bachelor's degree is preferred (Telecommunications, Information Technology, or similar).
8-10 years of experience in customer support and technical operations for Wi-Fi based products Experience in pre-sales and post-sales technical support activities Extremely good at managing customer relationships.
Deep technical understanding in configuring, provisioning and troubleshooting Wi-Fi based telecom products Excellent verbal and written communication skills Recommended Skills Communication Customer Relationship Management Customer Service Information Technology Networking Presales Estimated Salary: $20 to $28 per hour based on qualifications.
Client has built the largest IP internet infrastructure with over 125,000 routers interconnecting all of India to the rest of the world.
Client has already installed more microcells and small cells than any other operator globally.
With over 250K base stations / eNode Bs, the wireless infrastructure covers all of India without any circuit-switched infrastructure embedded in the Client network platform.
Client delivers a portfolio of digital services across consumer and various industry verticals, including @Home services, cloud, and mobile offers.
Job Title:
Wifi Technical Support Engineer - Tier 3 Location:
Dallas TX / Santa Clara CA (Onsite) Job Type:
Full Time / Permanent
Job Description:
We are seeking a talented and experienced Tier-3 Customer Tech Support specialist to join our dynamic team to assist in pre-sales and post-sales customer support.
This role requires extensive experience in working with customers for technical and product support functions for Wi-Fi based telecom products.
Responsibilities Work closely with customers as SPOC (single point of contact) for various pre-sales support activities such POC (proof of concept), field trial and post sales support activities such as configuration, turn-up, troubleshooting, and issue resolution.
Ensuring the reliable operation of equipment.
Identify, troubleshoot, and resolve various hardware and software issues, maintaining a high level of service for customers.
Work as a tier-3 support engineer to understand and troubleshoot issues.
Escalate the issues to the engineering team as needed.
Hand-on experience in various tools for spectrum analysis and related technologies to assist customers in optimizing their wireless networks.
Requirements:
Bachelor's degree is preferred (Telecommunications, Information Technology, or similar).
8-10 years of experience in customer support and technical operations for Wi-Fi based products Experience in pre-sales and post-sales technical support activities Extremely good at managing customer relationships.
Deep technical understanding in configuring, provisioning and troubleshooting Wi-Fi based telecom products Excellent verbal and written communication skills Recommended Skills Communication Customer Relationship Management Customer Service Information Technology Networking Presales Estimated Salary: $20 to $28 per hour based on qualifications.
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