Rely Radiology Support Specialist- Remote Customer Service & Call Center - Dallas, TX at Geebo

Rely Radiology Support Specialist- Remote

Rely Radiology Support Specialist- Remote Job Category :
Administrative Requisition Number :
RELYR016348 Showing 1 location Job Details Description Contact doctors via email and phone to read cases as needed.
Notification to customers when cases are delayed with estimated completion time if known.
Monitors the delivery of x-ray reports delivered via fax.
Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
Documents, researches, and resolves customer issues using the computer system.
Upholds client and patient confidentiality at all times.
Maintains training manuals and disseminates new policies or procedures or changes to same.
Maintains regular consistent attendance, punctuality, and personal appearance.
Adheres to all company regulations as stated in the company handbook.
Create and manage the Support Specialists staffing schedules.
Approve and schedule PTO and Vacation requests from employees.
Train and supervise Support Specialists and assist with reviews.
Rotate schedule as needed to work with every shift to observe performance and train staff.
Answer general questions and assist other staff throughout the shift.
Provide assistance off hours by phone as needed.
Communicate with the IT department regarding the status of the systems and development and testing of new programming.
Other duties as assigned.
#DL Skills Required Medical Terminology Advanced Identify/Resolve Problems Advanced English written/verbal Advanced Computer Skills Advanced Communication Skills Advanced Time Management Advanced Typing Skills Min 35 wpm Advanced Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the success of a project or the organization Education Experience Required 5 years:
Radiology Experience is Preferred.
Excellent verbal and written communication skills with knowledge of correct English grammar, spelling, and punctuation.
Demonstrates strong interpersonal skills and excellent communication skills both verbal and written Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication English Grammar Interpersonal Skills Medical Terminology Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.

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