Customer Support Scientist - Randox Laboratories Dallas
Dallas, TXCustomer Support Scientist - Dallas, Texas (23I/DALL)With the more frequent use of Multistat analyzers and the push of Toxplex by our customers due to the continued growth of Randox diagnostics in the US, there is an exciting opportunity for an individual to join our team as a Customer Support Scientist in Dallas, Texas.
The US team is growing and the need for internal scientists on the customer support team to continue support and training to our employees and maintain a high level of technical knowledge of all biochip-based analyzers with kits distributed by Randox Toxicology is vital.
The successful applicant will be joining a hugely successful team and will have genuine opportunities to develop and progress their career within the organization.
This position will be based in the general Dallas, Texas area and servicing surrounding areas such as Louisiana, Oklahoma, Arkasas, New Mexico, and Colorado.
Responsibilities - Customer Support Scientist:
The performing of instrument installations and end-user training world-wide.
The responsibility for the quality control and release of Biochip instrumentation at Randox headquarters.
The attendance at conferences and exhibitions promoting biochip, ELISA and RX array products.
The troubleshooting of biochip, ELISA and RX-related customer queries and the provision of product information and advice.
The development of a high degree of product knowledge covering all biochip-related groups, ELISA and RX.
The use of Respond software to record and monitor the status of customer and internal queries.
Adherence to Audit protocols and to record ad monitor paperwork as per procedures.
The responsibility for collating audit-related paperwork, statistics and trends on behalf of the customer support manager.
The development of a high degree of product knowledge covering all Randox food and Toxicology product lines.
Adherence to Company Positive Work Environment Policies, Health and Safety procedures, and the maintenance of a safe working environment.
Essential:
Qualified to at least degree level in Biochemistry, Chemistry or a Life Science discipline.
Confidence in dealing with people on the phone and in person Desirable:
Practical experience in an automated laboratory or diagnostic environment.
Thorough knowledge of related Randox products.
About Randox Toxicology, Ltd.
:
Randox Toxicology, Ltd.
is an associate of Randox Laboratories who have 30 years' experience in the diagnostic market and a devoted Research and Development team.
Randox Toxicology, Ltd.
is a dedicated company responsible for the manufacturing and distribution of high-quality solutions for drug screening in forensic and clinical toxicology.
We currently provide toxicology solutions in a range of test settings, including clinical and forensic toxicology laboratories, crime laboratories, sports testing, workplace drugs testing and coroner's offices.
Randox Toxicology, Ltd.
is an Equal Opportunity Employer.
Recommended Skills Auditing Biochemistry Biology Customer Service Instrumentation Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
The US team is growing and the need for internal scientists on the customer support team to continue support and training to our employees and maintain a high level of technical knowledge of all biochip-based analyzers with kits distributed by Randox Toxicology is vital.
The successful applicant will be joining a hugely successful team and will have genuine opportunities to develop and progress their career within the organization.
This position will be based in the general Dallas, Texas area and servicing surrounding areas such as Louisiana, Oklahoma, Arkasas, New Mexico, and Colorado.
Responsibilities - Customer Support Scientist:
The performing of instrument installations and end-user training world-wide.
The responsibility for the quality control and release of Biochip instrumentation at Randox headquarters.
The attendance at conferences and exhibitions promoting biochip, ELISA and RX array products.
The troubleshooting of biochip, ELISA and RX-related customer queries and the provision of product information and advice.
The development of a high degree of product knowledge covering all biochip-related groups, ELISA and RX.
The use of Respond software to record and monitor the status of customer and internal queries.
Adherence to Audit protocols and to record ad monitor paperwork as per procedures.
The responsibility for collating audit-related paperwork, statistics and trends on behalf of the customer support manager.
The development of a high degree of product knowledge covering all Randox food and Toxicology product lines.
Adherence to Company Positive Work Environment Policies, Health and Safety procedures, and the maintenance of a safe working environment.
Essential:
Qualified to at least degree level in Biochemistry, Chemistry or a Life Science discipline.
Confidence in dealing with people on the phone and in person Desirable:
Practical experience in an automated laboratory or diagnostic environment.
Thorough knowledge of related Randox products.
About Randox Toxicology, Ltd.
:
Randox Toxicology, Ltd.
is an associate of Randox Laboratories who have 30 years' experience in the diagnostic market and a devoted Research and Development team.
Randox Toxicology, Ltd.
is a dedicated company responsible for the manufacturing and distribution of high-quality solutions for drug screening in forensic and clinical toxicology.
We currently provide toxicology solutions in a range of test settings, including clinical and forensic toxicology laboratories, crime laboratories, sports testing, workplace drugs testing and coroner's offices.
Randox Toxicology, Ltd.
is an Equal Opportunity Employer.
Recommended Skills Auditing Biochemistry Biology Customer Service Instrumentation Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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