Desktop Support Role.
Greetings! This is Rakesh from Last Word Consulting Inc.
found your profile on the job portal.
Please share your updated resume if available and interested.
Please let me know if you are comfortable.
.
POSITION:
- Position:
- Desktop Support Role.
Location:
San Diego, CA Dallas, TX (ONSITE) Duration:
- Fulltime Permanente
Job Description:
Mid (4-7 yrs) Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes.
They will be responsible for progressing to completion.
Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities IMACD activities, training and job-aids for new users Vendor coordination with third-party firm to manage the Asset Management lifecycle.
Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android Thanks & Rgds Rakesh Bharti Last Word Consulting Inc.
Mobile:
+1 // Cell:
+1 Ph:
+1 Ext 424 Email:
Desktop Support Role.
Recommended Skills Technical Support Operating Systems Provide Technical Assistance Provide Desktop Support Troubleshoot Pc Configure Pc Hardware Estimated Salary: $20 to $28 per hour based on qualifications.
found your profile on the job portal.
Please share your updated resume if available and interested.
Please let me know if you are comfortable.
.
POSITION:
- Position:
- Desktop Support Role.
Location:
San Diego, CA Dallas, TX (ONSITE) Duration:
- Fulltime Permanente
Job Description:
Mid (4-7 yrs) Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes.
They will be responsible for progressing to completion.
Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities IMACD activities, training and job-aids for new users Vendor coordination with third-party firm to manage the Asset Management lifecycle.
Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android Thanks & Rgds Rakesh Bharti Last Word Consulting Inc.
Mobile:
+1 // Cell:
+1 Ph:
+1 Ext 424 Email:
Desktop Support Role.
Recommended Skills Technical Support Operating Systems Provide Technical Assistance Provide Desktop Support Troubleshoot Pc Configure Pc Hardware Estimated Salary: $20 to $28 per hour based on qualifications.
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