IFS Planning and Schedule Optimization (PSO)
KEY
Responsibilities:
Understanding customer business needs, industry and local field service management drivers, practices and policies, and guiding customers in the most effective usage of IFS products and industry accelerators Acting as a trusted advisor and combining industry experience with IFS-leading practices to guide the Customer through the implementation of core IFS business solutions leading to customers success Seeking opportunities to increase customer satisfaction and deepen customer relationships as highly referenceable customers Leading and being responsible for the solution definition and scope for the PSO portion of the IFS solution Conducting customer training sessions and workshops Guiding and assisting the Customer with testing and Go Live cut-over strategies Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries Managing, coaching, and mentoring colleagues Ability to work and communicate at the executive level Required Skills:
Proven ability to lead and influence teams, colleagues, customers, and partners Experience of Implementation in the following areas Service work schedule management Schedule Work Bench Exception Handling Fixed Commitments SLA Shift Scheduling Capacity Planning Advanced Resource Planning WISE Capability Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer-facing role Expertise in business process mapping and deployment Strong problem-solving ability, analytical skills, and strategic thinking Excellent interpersonal skills, including stakeholder management, negotiation, and influencing skills Excellent communication and presentation skills at the executive level Ability to work independently and within a team setting Additional:
Knowledge and implementation experience of other IFS products Industry-specific knowledge from target industries 5 years' experience delivering IFS PSO Bachelor's or Master's Degree in Engineering, Business, Information Technology or equivalent IFS Planning and Schedule Optimization (PSO) Recommended Skills Analytical Business Process Mapping Business Requirements Capacity Planning Communication Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Understanding customer business needs, industry and local field service management drivers, practices and policies, and guiding customers in the most effective usage of IFS products and industry accelerators Acting as a trusted advisor and combining industry experience with IFS-leading practices to guide the Customer through the implementation of core IFS business solutions leading to customers success Seeking opportunities to increase customer satisfaction and deepen customer relationships as highly referenceable customers Leading and being responsible for the solution definition and scope for the PSO portion of the IFS solution Conducting customer training sessions and workshops Guiding and assisting the Customer with testing and Go Live cut-over strategies Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries Managing, coaching, and mentoring colleagues Ability to work and communicate at the executive level Required Skills:
Proven ability to lead and influence teams, colleagues, customers, and partners Experience of Implementation in the following areas Service work schedule management Schedule Work Bench Exception Handling Fixed Commitments SLA Shift Scheduling Capacity Planning Advanced Resource Planning WISE Capability Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer-facing role Expertise in business process mapping and deployment Strong problem-solving ability, analytical skills, and strategic thinking Excellent interpersonal skills, including stakeholder management, negotiation, and influencing skills Excellent communication and presentation skills at the executive level Ability to work independently and within a team setting Additional:
Knowledge and implementation experience of other IFS products Industry-specific knowledge from target industries 5 years' experience delivering IFS PSO Bachelor's or Master's Degree in Engineering, Business, Information Technology or equivalent IFS Planning and Schedule Optimization (PSO) Recommended Skills Analytical Business Process Mapping Business Requirements Capacity Planning Communication Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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