Technical Support analyst
Role:
- Technical Support analystLocation:
- Dallas, TX / Sandy, UTEmployment Type:
- Contract To Hire Description, Looking to bring on 2 resources for this role - they require Hybrid working hours.
The candidates need to be local to Dallas, TX, or Sandy, UT.
Note the limited travel requirements below as well.
Need strong communication skills having good interpersonal skills is a MUST!The successful candidate will possess a background in IT technical support (both hardware & software support) having a keen attention to detail, excellent communication skills, and a commitment to delivering outstanding customer service.
Duties/
Responsibilities:
Assist end-users with inquiries, troubleshooting, and problem-solving related to IT systems, applications, and hardware.
Provide Technical support for Windows and MAC desktop and laptop computers, and iOS and Android devices.
Install, upgrade, support, and troubleshoot for printers / computer hardware.
Should be proficient with MS Office 365 functionality and configuration.
Prefer exposure to MDM products - They are running Microsoft InTune in this environment While performing general preventative maintenance tasks on computers, laptops, and printers Complete remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment Should have some prior experience with following written process instruction.
Help support patch management policies and update patches to ensure system security.
Utilize remote control tools such as VPN and Windows Remote Help, to assist users in troubleshooting and issue resolution.
Required Skills/Abilities/Attributes:
Excellent verbal and written communication skills.
Ability to take instruction from multiple sources and manage deliverables accordingly.
Exceptional judgment and active foresight.
Ability to maintain confidentiality.
Ability to effectively communicate and work in a team environment, successfully integrating individual work efforts to meet team objectives.
Excellent prioritization and problem-solving skills.
Must be self-motivated, having the ability to consistently maintain quality and production expectations.
Education and
Experience:
High school diploma or equivalent required.
Associate degree in technology, Business Administration or a related field is preferred.
Minimum of one (1) or more years of experience in IT Customer Service/IT Tech Support is required.
Sound knowledge of Windows and iOS operating systems, Microsoft Office Suite products.
Solid exposure in personal computer hardware, including laptops, mobile devices, desktops, monitors, keyboards, mice, printers, scanners, fax machines and other peripherals.
Recommended Skills Attention To Detail Business Administration Communication Computer Architectures Confidentiality Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
- Technical Support analystLocation:
- Dallas, TX / Sandy, UTEmployment Type:
- Contract To Hire Description, Looking to bring on 2 resources for this role - they require Hybrid working hours.
The candidates need to be local to Dallas, TX, or Sandy, UT.
Note the limited travel requirements below as well.
Need strong communication skills having good interpersonal skills is a MUST!The successful candidate will possess a background in IT technical support (both hardware & software support) having a keen attention to detail, excellent communication skills, and a commitment to delivering outstanding customer service.
Duties/
Responsibilities:
Assist end-users with inquiries, troubleshooting, and problem-solving related to IT systems, applications, and hardware.
Provide Technical support for Windows and MAC desktop and laptop computers, and iOS and Android devices.
Install, upgrade, support, and troubleshoot for printers / computer hardware.
Should be proficient with MS Office 365 functionality and configuration.
Prefer exposure to MDM products - They are running Microsoft InTune in this environment While performing general preventative maintenance tasks on computers, laptops, and printers Complete remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment Should have some prior experience with following written process instruction.
Help support patch management policies and update patches to ensure system security.
Utilize remote control tools such as VPN and Windows Remote Help, to assist users in troubleshooting and issue resolution.
Required Skills/Abilities/Attributes:
Excellent verbal and written communication skills.
Ability to take instruction from multiple sources and manage deliverables accordingly.
Exceptional judgment and active foresight.
Ability to maintain confidentiality.
Ability to effectively communicate and work in a team environment, successfully integrating individual work efforts to meet team objectives.
Excellent prioritization and problem-solving skills.
Must be self-motivated, having the ability to consistently maintain quality and production expectations.
Education and
Experience:
High school diploma or equivalent required.
Associate degree in technology, Business Administration or a related field is preferred.
Minimum of one (1) or more years of experience in IT Customer Service/IT Tech Support is required.
Sound knowledge of Windows and iOS operating systems, Microsoft Office Suite products.
Solid exposure in personal computer hardware, including laptops, mobile devices, desktops, monitors, keyboards, mice, printers, scanners, fax machines and other peripherals.
Recommended Skills Attention To Detail Business Administration Communication Computer Architectures Confidentiality Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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