EVP, Chief Operating Officer, Retail Banking
Job Description Position
Summary:
The EVP Chief Operating Officer (COO), Retail Banking at TBK Bank, will play a pivotal role in driving operational excellence, strategic planning, and overall organizational effectivenessReporting directly to the President, the COO will be responsible for developing our Banking -as-a-Service (BaaS) platform, overseeing all aspects of day-to-day operations, improving efficiency, and supporting the delivery of exceptional customer experiencesThe COO's leadership, vision, and expertise will be crucial in achieving our purpose to Help People Triumph with the highest standards of banking servicesEssential Duties &
Responsibilities:
Contribute to the development and execution of the Bank's strategic initiatives and long-term goalsCollaborate with the President to facilitate expansion activities, acquisitions, and corporate alliancesAssess market conditions, customer needs, industry trends, technological innovation and competition to identify opportunities for growth and differentiationProvide strategic direction and oversee the execution of all operational functions within the retail bank, including but not limited to retail banking, customer service, compliance, risk management, fraud mitigation, products and services, deposit operations, and project managementLead the development and management of BaaS platform, focusing on creating seamless and efficient banking and payment experiencesAct as a change agent by identifying opportunities, translating vision into strategy, bring stakeholders along in the process, and turn strategies into specific action plans in order to create a culture that is open to changeLead efforts to design and implement a road map for operational success and ensure it is followed and updated consistentlyStreamline processes and procedures to enhance operational efficiency, minimize risks, and improve overall customer satisfactionCollaborate with department heads to develop and implement best practices, performance metrics, and goals for each functional areaRegularly assess the effectiveness of operations and implement improvements to optimize performanceEnsure operational processes are well articulated, fully documented, easily accessible and consistently implementedFoster a culture where processes are consistently maintained, reviewed, revised and communicated to support operational effectiveness and scalabilityEnsure strict adherence to all applicable banking regulations, laws, and internal policiesImplement robust risk management and fraud mitigation strategies to safeguard the bank's assets and protect against potential threatsFoster a culture of compliance and risk awareness throughout the organizationWork closely with the Finance team to establish budgetary guidelines and monitor the bank's financial performanceCollaborate with technology service providers to leverage technology and digital solutions to enhance customer experiences, streamline processes, and improve operational efficiencyCollaborate with the President and other senior executives to communicate operational updates, achievements, and challenges to the Executive Leadership Team and the Board of Directors and other stakeholdersProvide mentorship and guidance to department heads and other employees, promoting a culture of continuous learning and developmentFoster a positive and inclusive work environment that promotes teamwork, collaboration, and professional growthVisit branches to obtain feedback from the field about retail team members, facilities, products and services, and the communities we serveRepresent the bank and develop working relationships with industry professional organizations, government entities, and service providersOther duties are included, as assigned by the President of TBK BankEducation &
Experience:
Bachelor's degree in Business Administration, Finance, or a related fieldAn advanced degree is a plusProven experience (typically 10
years) in progressively responsible leadership roles within the banking industry, with a strong focus on operations and administrationDeep understanding of the technical and commercial aspects of BaaS and payments with proven track record of developing and executing successful product strategies in this areaDemonstrated success in driving operational efficiency and process improvementsSkills & Abilities Required:
Strong financial acumen and experience in budget managementExcellent leadership and team-building skills, with the ability to inspire and motivate othersStrategic thinking and problem-solving capabilitiesOutstanding communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levelsSome travel required#LI-RM1 Recommended Skills Administration Bank Regulations Business Administration Business Efficiency Business Process Improvement Business Process Models Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The EVP Chief Operating Officer (COO), Retail Banking at TBK Bank, will play a pivotal role in driving operational excellence, strategic planning, and overall organizational effectivenessReporting directly to the President, the COO will be responsible for developing our Banking -as-a-Service (BaaS) platform, overseeing all aspects of day-to-day operations, improving efficiency, and supporting the delivery of exceptional customer experiencesThe COO's leadership, vision, and expertise will be crucial in achieving our purpose to Help People Triumph with the highest standards of banking servicesEssential Duties &
Responsibilities:
Contribute to the development and execution of the Bank's strategic initiatives and long-term goalsCollaborate with the President to facilitate expansion activities, acquisitions, and corporate alliancesAssess market conditions, customer needs, industry trends, technological innovation and competition to identify opportunities for growth and differentiationProvide strategic direction and oversee the execution of all operational functions within the retail bank, including but not limited to retail banking, customer service, compliance, risk management, fraud mitigation, products and services, deposit operations, and project managementLead the development and management of BaaS platform, focusing on creating seamless and efficient banking and payment experiencesAct as a change agent by identifying opportunities, translating vision into strategy, bring stakeholders along in the process, and turn strategies into specific action plans in order to create a culture that is open to changeLead efforts to design and implement a road map for operational success and ensure it is followed and updated consistentlyStreamline processes and procedures to enhance operational efficiency, minimize risks, and improve overall customer satisfactionCollaborate with department heads to develop and implement best practices, performance metrics, and goals for each functional areaRegularly assess the effectiveness of operations and implement improvements to optimize performanceEnsure operational processes are well articulated, fully documented, easily accessible and consistently implementedFoster a culture where processes are consistently maintained, reviewed, revised and communicated to support operational effectiveness and scalabilityEnsure strict adherence to all applicable banking regulations, laws, and internal policiesImplement robust risk management and fraud mitigation strategies to safeguard the bank's assets and protect against potential threatsFoster a culture of compliance and risk awareness throughout the organizationWork closely with the Finance team to establish budgetary guidelines and monitor the bank's financial performanceCollaborate with technology service providers to leverage technology and digital solutions to enhance customer experiences, streamline processes, and improve operational efficiencyCollaborate with the President and other senior executives to communicate operational updates, achievements, and challenges to the Executive Leadership Team and the Board of Directors and other stakeholdersProvide mentorship and guidance to department heads and other employees, promoting a culture of continuous learning and developmentFoster a positive and inclusive work environment that promotes teamwork, collaboration, and professional growthVisit branches to obtain feedback from the field about retail team members, facilities, products and services, and the communities we serveRepresent the bank and develop working relationships with industry professional organizations, government entities, and service providersOther duties are included, as assigned by the President of TBK BankEducation &
Experience:
Bachelor's degree in Business Administration, Finance, or a related fieldAn advanced degree is a plusProven experience (typically 10
years) in progressively responsible leadership roles within the banking industry, with a strong focus on operations and administrationDeep understanding of the technical and commercial aspects of BaaS and payments with proven track record of developing and executing successful product strategies in this areaDemonstrated success in driving operational efficiency and process improvementsSkills & Abilities Required:
Strong financial acumen and experience in budget managementExcellent leadership and team-building skills, with the ability to inspire and motivate othersStrategic thinking and problem-solving capabilitiesOutstanding communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levelsSome travel required#LI-RM1 Recommended Skills Administration Bank Regulations Business Administration Business Efficiency Business Process Improvement Business Process Models Estimated Salary: $20 to $28 per hour based on qualifications.
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