Production Support Specialist (Dallas, TX / Jersey City, Tampa)
Production Support Specialist Location:
Dallas, TX / Jersey City, TampaDuration:
9-12 MonthImplementing Client:
Infosys JD:
Your Primary
Responsibilities:
Experience with using ITIL Change, Incident and Problem management processes.
Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
Hands-on experience with Monitoring and Alerting processes in Distributed ,Cloud and Mainframe environments.
Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.
Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
Collaborate both within the team and across teams to resolve application issues and escalate as needed.
Support audit requests in a timely fashion providing needed documentation and evidence.
Plan and execute certificate creation/renewals as needed.
Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
Strong ability to gather and analyze project requirements and translate them into technical specification(s).
Deep understanding of all lifecycle components (code, test, deploy).
Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
Champion a culture where honesty and transparency are expected.
On-call support with flexible work arrangement.
Qualifications:
Minimum of 3 years of relevant Production support experience.
Bachelor's degree preferred or equivalent experience.
Technical Qualifications (Distributed/Cloud):
Hands on experience in Unix, Linux, Windows, SQL/PLSQL Familiarity working with relational databases (DB2, Oracle, Snowflake) Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda) Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) Scheduling Tool experience (CA AutoSys, Control-M) Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka) Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript) Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend )Technical Qualifications (Mainframe):
Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid) Mainframe scheduling (Job abends, Predecessor/Successor) Production Support Specialist (Dallas, TX / Jersey City, Tampa) Recommended Skills Amazon Elastic Compute Cloud Amazon Relational Database Service Amazon S3 Amazon Simple Queue Service (Sqs) Amazon Web Services Apache Active Mq Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t8gt6mx2twmyq6y9n', 'ExternalApply-j3t8gt6mx2twmyq6y9n'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Dallas, TX / Jersey City, TampaDuration:
9-12 MonthImplementing Client:
Infosys JD:
Your Primary
Responsibilities:
Experience with using ITIL Change, Incident and Problem management processes.
Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
Hands-on experience with Monitoring and Alerting processes in Distributed ,Cloud and Mainframe environments.
Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.
Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
Collaborate both within the team and across teams to resolve application issues and escalate as needed.
Support audit requests in a timely fashion providing needed documentation and evidence.
Plan and execute certificate creation/renewals as needed.
Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
Strong ability to gather and analyze project requirements and translate them into technical specification(s).
Deep understanding of all lifecycle components (code, test, deploy).
Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
Champion a culture where honesty and transparency are expected.
On-call support with flexible work arrangement.
Qualifications:
Minimum of 3 years of relevant Production support experience.
Bachelor's degree preferred or equivalent experience.
Technical Qualifications (Distributed/Cloud):
Hands on experience in Unix, Linux, Windows, SQL/PLSQL Familiarity working with relational databases (DB2, Oracle, Snowflake) Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda) Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) Scheduling Tool experience (CA AutoSys, Control-M) Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka) Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript) Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend )Technical Qualifications (Mainframe):
Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid) Mainframe scheduling (Job abends, Predecessor/Successor) Production Support Specialist (Dallas, TX / Jersey City, Tampa) Recommended Skills Amazon Elastic Compute Cloud Amazon Relational Database Service Amazon S3 Amazon Simple Queue Service (Sqs) Amazon Web Services Apache Active Mq Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t8gt6mx2twmyq6y9n', 'ExternalApply-j3t8gt6mx2twmyq6y9n'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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