Sr. Customer Advisor, Education - Amazon Business
Job summaryCome be a part of a rapidly expanding $25 billion dollar global business.
At Amazon Business, we set out every day to innovate and disrupt the status quo.
We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying.
Bring your insight, imagination and a healthy disregard for the impossible.
Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
The Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the K-12 Education sector.
Customer Advisors are responsible for supporting long-term strategic customer relationships following an initial on-boarding and stabilization period.
The primary areas of responsibility include broadening solution adoption through institution-wide deployment, feature adoption, and developing relationships with buying decision makers across functional areas such as Procurement, Information Technology, Facilities, and more.
Customer Advisors will also support large complex customer engagements requiring additional deployment support.
The Customer Advisor will ensure recommended solutions meet our customer's procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes.
The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted.
The ideal candidate will have relevant K-12 Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.
Roles and ResponsibilitiesStrategic Account Engagement that helps customers design and implement solutions that solve educational procurement challengesDrive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutionsDeliver accurate weekly reporting on growth pipeline and customer spend adoptionWork closely with sales team and sales leadership to provide status updates and insights learned during deploymentFocus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoptionMeet or exceed targets for customer and/or feature spend adoptionRelay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams This role can based in one of the following locations:
Seattle, WA; Arlington, VA; Herndon, VA; New York City, NY; Austin, TX; Boston, MA Key job responsibilitiesStrategic Account Engagement that helps customers design and implement solutions that solve educational procurement challengesDrive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutionsDeliver accurate weekly reporting on growth pipeline and customer spend adoptionWork closely with sales team and sales leadership to provide status updates and insights learned during deploymentFocus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoptionMeet or exceed targets for customer and/or feature spend adoptionRelay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Amazon Business, we set out every day to innovate and disrupt the status quo.
We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying.
Bring your insight, imagination and a healthy disregard for the impossible.
Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
The Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the K-12 Education sector.
Customer Advisors are responsible for supporting long-term strategic customer relationships following an initial on-boarding and stabilization period.
The primary areas of responsibility include broadening solution adoption through institution-wide deployment, feature adoption, and developing relationships with buying decision makers across functional areas such as Procurement, Information Technology, Facilities, and more.
Customer Advisors will also support large complex customer engagements requiring additional deployment support.
The Customer Advisor will ensure recommended solutions meet our customer's procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes.
The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted.
The ideal candidate will have relevant K-12 Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.
Roles and ResponsibilitiesStrategic Account Engagement that helps customers design and implement solutions that solve educational procurement challengesDrive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutionsDeliver accurate weekly reporting on growth pipeline and customer spend adoptionWork closely with sales team and sales leadership to provide status updates and insights learned during deploymentFocus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoptionMeet or exceed targets for customer and/or feature spend adoptionRelay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams This role can based in one of the following locations:
Seattle, WA; Arlington, VA; Herndon, VA; New York City, NY; Austin, TX; Boston, MA Key job responsibilitiesStrategic Account Engagement that helps customers design and implement solutions that solve educational procurement challengesDrive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutionsDeliver accurate weekly reporting on growth pipeline and customer spend adoptionWork closely with sales team and sales leadership to provide status updates and insights learned during deploymentFocus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoptionMeet or exceed targets for customer and/or feature spend adoptionRelay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
Estimated Salary: $20 to $28 per hour based on qualifications.
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