Remote Technical Writer/Coordinator
Required
Qualifications:
Analytical:
Great attention to detail, with strong research and retention capabilities Strong written and verbal communication skills, especially technical writing Excellent use of all Microsoft operating systems (Word, PowerPoint) Attention to detail Able to effectively multi-task and operate with a sense of urgency to complete tasks Highly collaborative and works effectively in a team environment Active listener and displays superb customer service Execute the role with a high degree of confidentiality and respect for the individual Displays a high level of cultural competency Possesses self-care Complies with company policies, procedures, and standards of ethics and integrity and applies these in executing business processes and practices.
Day to Day:
ACNT Together Fund, Coordinator The Associates in Critical Need Trust (ACNT) Together Fund is a non-profit organization whose mission is to provide financial assistance to associates experiencing economic hardship as the result of an unexpected event.
Eligible associates may apply for grants from the ACNT Together Fund of up to $1,500 on a 5-year rolling basis.
All grants funded by the Together Fund must meet the eligibility criteria established by ACNTs Board of Directors, including submitting accurate and complete documentation.
The role will focus on redesigning our key operating manuals and training materials.
Gaining a detailed understanding of program operations will be critical to this role.
Designing key operating systems, including training program, SOP, and reference materials Review and approve/decline grant applications within approved eligibility guidelines and adhering closely to the established Standard Operating Practices (SOP) Monitor email inbox for associate questions Call center will escalate to this team in written tickets - there is a team where people can call in with questions but that is no them, some get escalated to them through email Synthesize info from guidelines and make decisions - use the SOPs to take gray and make it black and white Need to be bright and love analytics Customer centric - what does the customer need to hear to get the answer Recommended Skills Active Listening Attention To Detail Business Processes Call Centers Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
Qualifications:
Analytical:
Great attention to detail, with strong research and retention capabilities Strong written and verbal communication skills, especially technical writing Excellent use of all Microsoft operating systems (Word, PowerPoint) Attention to detail Able to effectively multi-task and operate with a sense of urgency to complete tasks Highly collaborative and works effectively in a team environment Active listener and displays superb customer service Execute the role with a high degree of confidentiality and respect for the individual Displays a high level of cultural competency Possesses self-care Complies with company policies, procedures, and standards of ethics and integrity and applies these in executing business processes and practices.
Day to Day:
ACNT Together Fund, Coordinator The Associates in Critical Need Trust (ACNT) Together Fund is a non-profit organization whose mission is to provide financial assistance to associates experiencing economic hardship as the result of an unexpected event.
Eligible associates may apply for grants from the ACNT Together Fund of up to $1,500 on a 5-year rolling basis.
All grants funded by the Together Fund must meet the eligibility criteria established by ACNTs Board of Directors, including submitting accurate and complete documentation.
The role will focus on redesigning our key operating manuals and training materials.
Gaining a detailed understanding of program operations will be critical to this role.
Designing key operating systems, including training program, SOP, and reference materials Review and approve/decline grant applications within approved eligibility guidelines and adhering closely to the established Standard Operating Practices (SOP) Monitor email inbox for associate questions Call center will escalate to this team in written tickets - there is a team where people can call in with questions but that is no them, some get escalated to them through email Synthesize info from guidelines and make decisions - use the SOPs to take gray and make it black and white Need to be bright and love analytics Customer centric - what does the customer need to hear to get the answer Recommended Skills Active Listening Attention To Detail Business Processes Call Centers Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
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