Supervisor - Public Safety Communications
Salary :
$54,910.
00 - $68,638.
00 AnnuallyLocation :
Downtown Dallas, TXJob Type:
Full-timeJob Number:
31367-DPDCDepartment:
Police - Civilian Org (REQUIRED):
1932 CommunicationsOpening Date:
07/30/2023Closing Date:
8/5/2023 11:
59 PM CentralPosition Purpose Dallas Police Hiring EventWhen:
Saturday, August 5, 2023 Time:
9:
00 AM - 2:
00 PM Location:
1400 Botham Jean Blvd, Dallas, TX 75215 First Responder Bonus & Incentive Pay! $3,000 bonus upon completion of initial probation$150 First Responder incentive pay (monthly) once licensed as a TelecommunicatorThe Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.
Essential Functions 1 Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
2 Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
3 Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
4 Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.
5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.
6 Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.
7 Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.
8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.
9 Performs any and all other work as needed or assigned.
Minimum
Qualifications Education:
High school diploma or GED
Experience:
Five (5) years experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency.
ANDOne (1) year of experience with leadwork/supervisory responsibilities.
EQUIVALENCIES:
Associate degree (or higher) in any field plus three (3) years of specified experience including one (1) year of leadwork/supervisory responsibilities will meet the education and experience requirements.
LICENSE and CERTIFICATIONS:
Valid driver's license with a good driving record.
Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period.
OTHER REQUIREMENTS:
Must pass an intensive background check including polygraph and drug screen.
No felony or class A misdemeanor convictions.
No Class B misdemeanor convictions within the last ten (10) years.
Must be available for various shifts including nights, weekends and holidays.
Must be available for twenty-four/seven (24/7) call out.
PREFERENCES:
Effective oral and written communications skills.
MS Office skills.
Current TCOLE and/or TCIC/NCIC certifications a plus.
Supplemental Information 1 Thorough knowledge of police department.
2 Knowledge of human relations and supervision necessary to function as a supervisor.
3 Knowledge of communications practices and standards.
4 Knowledge of police information software and internal systems.
5 Ability to oversee call center and evaluate performance of call takers.
6 Ability to establish a good rapport and working relationship with customers and the general public.
7 Communicating effectively verbally and in writing.
8 Establishing and maintaining effective working relationships.
The salary listed on this job positing is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30
hours per week will be counted as full-time employment and will receive full credit for the amount of time employed.
A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
Vacancies currently available in the following department(s):
Dallas Police Department - Civilian To view the employee benefits offered by the City of Dallas 01 In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses.
Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application.
Information submitted on attached documents (resumes, cover letters, etc.
) WILL NOT be used to determine eligibility for this position.
If you have NOT completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.
(added 11/13/15) I have read and understand the above statement 02 This job posting is ONLY for applicants interested in employment as a Supervisor III Communications in the Dallas Police Department.
I understand that the position I am applying for is in the Dallas Police Department.
I have read and understand the above statement 03 CONVICTION INFORMATION:
An intensive background check will be performed during the interview process.
The following are automatic disqualifiers:
ANY Felony conviction ANY Class A Misdemeanor conviction ANY Class B Misdemeanor conviction within the last ten (10) years I have read and understand the above statement.
04 Please select the choice below which represents your highest level of education completed.
High school diploma or GED Associate degree (or higher) in any field None of the above 05 What is your level of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency? None Less than one year One year to less than two years Two years to less than three years Three years to less than four years Four years to less than five years Five years to less than six years Six years or more 06 What is your level of supervisory and/or lead work experience? None Less than one year One to less than two years Two to less than three years Three or more years 07 Do you have a valid driver's license? Yes No 08 Have you EVER been convicted of a Felony or Class A misdemeanor? Yes No 09 Have you been convicted of a Class B misdemeanor within the last 10 years? Yes No 10 You will be required to work various shifts including nights, weekends, and/or holidays.
Can you fulfill this requirement? Yes No 11 How many individuals have you supervised or have directly report to you? None 1 - 5 5 - 10 15 - 20 20 or more 12 How often do you need to draft or compose work related reports? None Daily Weekly Monthly 13 Do you currently or have you previously been licensed by TCOLE? (Added:
07/07/22) Yes No Required Question Recommended Skills Auditing Call Centers Cladding (Construction) Communication Customer Service Law Enforcement Estimated Salary: $20 to $28 per hour based on qualifications.
$54,910.
00 - $68,638.
00 AnnuallyLocation :
Downtown Dallas, TXJob Type:
Full-timeJob Number:
31367-DPDCDepartment:
Police - Civilian Org (REQUIRED):
1932 CommunicationsOpening Date:
07/30/2023Closing Date:
8/5/2023 11:
59 PM CentralPosition Purpose Dallas Police Hiring EventWhen:
Saturday, August 5, 2023 Time:
9:
00 AM - 2:
00 PM Location:
1400 Botham Jean Blvd, Dallas, TX 75215 First Responder Bonus & Incentive Pay! $3,000 bonus upon completion of initial probation$150 First Responder incentive pay (monthly) once licensed as a TelecommunicatorThe Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.
Essential Functions 1 Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
2 Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
3 Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
4 Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.
5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.
6 Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.
7 Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.
8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.
9 Performs any and all other work as needed or assigned.
Minimum
Qualifications Education:
High school diploma or GED
Experience:
Five (5) years experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency.
ANDOne (1) year of experience with leadwork/supervisory responsibilities.
EQUIVALENCIES:
Associate degree (or higher) in any field plus three (3) years of specified experience including one (1) year of leadwork/supervisory responsibilities will meet the education and experience requirements.
LICENSE and CERTIFICATIONS:
Valid driver's license with a good driving record.
Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period.
OTHER REQUIREMENTS:
Must pass an intensive background check including polygraph and drug screen.
No felony or class A misdemeanor convictions.
No Class B misdemeanor convictions within the last ten (10) years.
Must be available for various shifts including nights, weekends and holidays.
Must be available for twenty-four/seven (24/7) call out.
PREFERENCES:
Effective oral and written communications skills.
MS Office skills.
Current TCOLE and/or TCIC/NCIC certifications a plus.
Supplemental Information 1 Thorough knowledge of police department.
2 Knowledge of human relations and supervision necessary to function as a supervisor.
3 Knowledge of communications practices and standards.
4 Knowledge of police information software and internal systems.
5 Ability to oversee call center and evaluate performance of call takers.
6 Ability to establish a good rapport and working relationship with customers and the general public.
7 Communicating effectively verbally and in writing.
8 Establishing and maintaining effective working relationships.
The salary listed on this job positing is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30
hours per week will be counted as full-time employment and will receive full credit for the amount of time employed.
A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
Vacancies currently available in the following department(s):
Dallas Police Department - Civilian To view the employee benefits offered by the City of Dallas 01 In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses.
Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application.
Information submitted on attached documents (resumes, cover letters, etc.
) WILL NOT be used to determine eligibility for this position.
If you have NOT completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.
(added 11/13/15) I have read and understand the above statement 02 This job posting is ONLY for applicants interested in employment as a Supervisor III Communications in the Dallas Police Department.
I understand that the position I am applying for is in the Dallas Police Department.
I have read and understand the above statement 03 CONVICTION INFORMATION:
An intensive background check will be performed during the interview process.
The following are automatic disqualifiers:
ANY Felony conviction ANY Class A Misdemeanor conviction ANY Class B Misdemeanor conviction within the last ten (10) years I have read and understand the above statement.
04 Please select the choice below which represents your highest level of education completed.
High school diploma or GED Associate degree (or higher) in any field None of the above 05 What is your level of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency? None Less than one year One year to less than two years Two years to less than three years Three years to less than four years Four years to less than five years Five years to less than six years Six years or more 06 What is your level of supervisory and/or lead work experience? None Less than one year One to less than two years Two to less than three years Three or more years 07 Do you have a valid driver's license? Yes No 08 Have you EVER been convicted of a Felony or Class A misdemeanor? Yes No 09 Have you been convicted of a Class B misdemeanor within the last 10 years? Yes No 10 You will be required to work various shifts including nights, weekends, and/or holidays.
Can you fulfill this requirement? Yes No 11 How many individuals have you supervised or have directly report to you? None 1 - 5 5 - 10 15 - 20 20 or more 12 How often do you need to draft or compose work related reports? None Daily Weekly Monthly 13 Do you currently or have you previously been licensed by TCOLE? (Added:
07/07/22) Yes No Required Question Recommended Skills Auditing Call Centers Cladding (Construction) Communication Customer Service Law Enforcement Estimated Salary: $20 to $28 per hour based on qualifications.
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