Service Manager - Forest Lane CDJR
Job DetailsJob LocationForest Lane CDJR - Dallas, TXPosition TypeFull TimeDescriptionForest Lane Chrysler Dodge Jeep Ram is seeking a high performing Service Manager to leadthe daily operations of our Service Department.
This individual is responsible for cultivating a positive culture, serving a loyal clientele, maintaining excellent employee relations, managing expenses, as well as setting and maintaining sales and profit objectives.
This role requires satisfaction of any/all customer concerns and ensures that service is being performed at a level of the highest quality.
Job duties include but are not limited to:
Develop and monitor budgets for the service department.
Stay up-to-date on product changes, manufacturer training, and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Ensure proper repair procedures are being used.
Analyze businesses to determine areas of opportunity, and develop action plans to improve performance.
Hire, train, develop, and supportthe service team to achieve key goals.
Establish promotional service pricing and strategy.
Requirements:
Bilingual in both English and Spanish is required for this position Strong written and verbal communication skills to keep in contact with customers, employees, and vendors.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.
Ability to set, meet, and exceed targeted goals.
Experience and desire to work with cutting-edgetechnology.
Positive attitude with a high-energy level.
Ability to work well in a process driven and structuredenvironment.
World-class customer service experience.
Schedule:
55 +/- 5 hours per week.
Compensation:
Starting amount of $100,000 a year plus commission based on experience and resultsCAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational We do what we say we're going to do We encourage and support each other We're committed to continuous growth BenefitsThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance Employer Paid Life Insurance Employer Paid Medical Insurance Employer Paid Telemedicine Access Employer Paid Health Savings Account Contribution Employer Paid Flu Vaccinations Every Fall Employer Percentage Matching for 401k Employer Paid Parental Leave 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days) 14 Paid Time Off Vacation Days/Year (60 days - 3 years) 19 Paid Time Off Vacation Days/Year (3 - 7 years) 24 Paid Time Off Vacation Days/Year (7
years) Annual Christmas Bonus Based on Tenure Annual Christmas Party Annual Employee Appreciation Dinner Employee Vehicle Purchase Program Employee Discounts on Collision Repair, Parts, and Service Bi-Weekly Pay Periods, Paid on Fridays Holidays:
Thanksgiving, Christmas & New Years Employer Paid Lunches Every Saturday Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.
) Access to In-House Insurance Agency Access to In-House Marketing Agency Voluntary Life Term and Whole Insurance Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield $200 Donation to Charity of Your Choice with Approval We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
Recommended Skills Communication Customer Satisfaction Customer Service Financial Management Labor Relations Positive Attitude Estimated Salary: $20 to $28 per hour based on qualifications.
This individual is responsible for cultivating a positive culture, serving a loyal clientele, maintaining excellent employee relations, managing expenses, as well as setting and maintaining sales and profit objectives.
This role requires satisfaction of any/all customer concerns and ensures that service is being performed at a level of the highest quality.
Job duties include but are not limited to:
Develop and monitor budgets for the service department.
Stay up-to-date on product changes, manufacturer training, and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Ensure proper repair procedures are being used.
Analyze businesses to determine areas of opportunity, and develop action plans to improve performance.
Hire, train, develop, and supportthe service team to achieve key goals.
Establish promotional service pricing and strategy.
Requirements:
Bilingual in both English and Spanish is required for this position Strong written and verbal communication skills to keep in contact with customers, employees, and vendors.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.
Ability to set, meet, and exceed targeted goals.
Experience and desire to work with cutting-edgetechnology.
Positive attitude with a high-energy level.
Ability to work well in a process driven and structuredenvironment.
World-class customer service experience.
Schedule:
55 +/- 5 hours per week.
Compensation:
Starting amount of $100,000 a year plus commission based on experience and resultsCAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational We do what we say we're going to do We encourage and support each other We're committed to continuous growth BenefitsThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance Employer Paid Life Insurance Employer Paid Medical Insurance Employer Paid Telemedicine Access Employer Paid Health Savings Account Contribution Employer Paid Flu Vaccinations Every Fall Employer Percentage Matching for 401k Employer Paid Parental Leave 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days) 14 Paid Time Off Vacation Days/Year (60 days - 3 years) 19 Paid Time Off Vacation Days/Year (3 - 7 years) 24 Paid Time Off Vacation Days/Year (7
years) Annual Christmas Bonus Based on Tenure Annual Christmas Party Annual Employee Appreciation Dinner Employee Vehicle Purchase Program Employee Discounts on Collision Repair, Parts, and Service Bi-Weekly Pay Periods, Paid on Fridays Holidays:
Thanksgiving, Christmas & New Years Employer Paid Lunches Every Saturday Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.
) Access to In-House Insurance Agency Access to In-House Marketing Agency Voluntary Life Term and Whole Insurance Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield $200 Donation to Charity of Your Choice with Approval We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
Recommended Skills Communication Customer Satisfaction Customer Service Financial Management Labor Relations Positive Attitude Estimated Salary: $20 to $28 per hour based on qualifications.
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