CyberArk Sr. Build and Support Customer Service & Call Center - Dallas, TX at Geebo

CyberArk Sr. Build and Support

Following will be CyberArk Sr.
Lead
Responsibilities:
Work on EFTPS Build activities.
Target System on-boarding Single Point of Contact for support services Lead the complete operations team on technical front Respond to the email's for any advisory task.
On-call support with the aligned support team member.
Debugging the issues Provide the onsite support for Major/Minor upgrade.
Perform RCA's DR Failover drills Define any new policies in the PAM Solution Break glass password retrieval Update documentation as and when required Any new server Account Addition /Deletion for existing types of integrations.
Adding users in the group and opening of firewall port request.
Troubleshooting of operational issues like:
Authentication Failure (LDAP user's/application Internal users like appuser and gwuser) End point target server connectivity issue Password change/verification failure on Scheduled task OS (Windows/Unix/Database) level Login accounts PAM Daily scheduled backup failure DC to DR data replication failure PAM Email notification related configuration In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
To perform drills related to:
DC-DR DR-DC Fall-back Vault Restoration Business continuity with DR environment Manage policies configured in the PAM solution Creating new policies Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices Build and test framework for:
New Server On-boarding User/ Admin Provisioning process for least privilege usage Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems Target system on-boarding onto EFTPS environment CyberArk Sr.
Build and Support Recommended Skills Consulting Databases Debugging Drilling Operations Firewalls (Computer Science) Ldap Estimated Salary: $20 to $28 per hour based on qualifications.

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