Customer Service Representative - Phone and Chat Agent (FULLY REMOTE)
Job description Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving also comes naturally to customer care specialists.
They are confidents at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
Benefits oIn exchange for your efforts, you earn $18.
00 - $24.
00 per hour, depending on experience and abilities, plus bonuses! oPaid holidays oPaid time off (PTO) oThe ability to bring your dog to work oA retirement plan with company match oOpportunities for training and advancement oHealth, dental, vision, life, and AD&D insurance
Responsibilities:
o Manage some amounts of incoming phone calls o Generate sales leads o Identify and assess customers' needs to achieve satisfaction o Build sustainable relationships and trust with customer accounts through open and interactive communication o Provide accurate, valid and complete information by using the right methods/tools o Meet personal/customer service team sales targets and call handling quotas o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Skills Required:
o Proven customer support experience or experience as a Client Service Representative o Track record of over-achieving quota o Strong phone contact handling skills and active listening o Familiarity with CRM systems and practices o Customer orientation and ability to adapt/respond to different types of characters o Excellent communication and presentation skills o Ability to multi-task, prioritize, and manage time effectively Recommended Skills Active Listening Attentive Clerical Works Customer Service Effective Customer Support Upholding Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving also comes naturally to customer care specialists.
They are confidents at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
Benefits oIn exchange for your efforts, you earn $18.
00 - $24.
00 per hour, depending on experience and abilities, plus bonuses! oPaid holidays oPaid time off (PTO) oThe ability to bring your dog to work oA retirement plan with company match oOpportunities for training and advancement oHealth, dental, vision, life, and AD&D insurance
Responsibilities:
o Manage some amounts of incoming phone calls o Generate sales leads o Identify and assess customers' needs to achieve satisfaction o Build sustainable relationships and trust with customer accounts through open and interactive communication o Provide accurate, valid and complete information by using the right methods/tools o Meet personal/customer service team sales targets and call handling quotas o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Skills Required:
o Proven customer support experience or experience as a Client Service Representative o Track record of over-achieving quota o Strong phone contact handling skills and active listening o Familiarity with CRM systems and practices o Customer orientation and ability to adapt/respond to different types of characters o Excellent communication and presentation skills o Ability to multi-task, prioritize, and manage time effectively Recommended Skills Active Listening Attentive Clerical Works Customer Service Effective Customer Support Upholding Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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