Patient Account Representative
Overview:
Patient Account Representative The Patient Account Rep (PAR) is the organizations liaison between the patient (or patients relatives) and the healthcare provider.
The primary function of a PAR is to handle patient questions, complaints, and concerns while also being able to explain policies and procedures to the patient.
They are required to be familiar with a variety of concepts, practices, and policies including but not limited to patient and insurance billing.
We provide competitive salaries with bonus program.
Benefit eligible employees have access to medical, dental, visions, 401 (k) and other voluntary insurance.
Eligibility is based on hours worked.
Responsibilities:
Patient Account Representative Ensure inbound calls are handled timely, efficiently, and appropriately Explain patient balances and collect payment from patients Review patient information to determine why claims were not paid, update accordingly and resubmit.
Notate accounts with current actions and follow up appropriately Communicate with appropriate Clinic Administrator (CA) regarding patient complaints Communicate with posting and billing departments regarding possible errors on patient accounts.
Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding.
Communicates to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company.
Cooperates and maintains good rapport with staff, clients and Management team.
Maintain a professional approach with confidentiality.
Assures protection and privacy of health information as attained through written, electronic or oral disclosures.
Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as company policies and procedures.
Other duties as assigned
Qualifications:
Patient Account Representative Education High School Diploma or equivalent is required.
Bachelors degree preferred.
Qualifications 1-2 years of Healthcare and/or customer service experience required Bilingual (English/Spanish) is preferred Ability to problem solve and think critically while handling a large volume of calls daily.
Healthcare billing knowledge Professional appearance and demeanor are required Knowledge various insurance plans and providers Knowledge of Federal and State regulations related to Healthcare billing.
A full understanding of customer service and insurance follow-up process is preferred Knowledge of CPT & ICD-10 is preferred For applicants in Illinois and Pennsylvania:
The COVID-19 vaccination may be a condition of employment Other Skills and Abilities Excellent communication and verbal skills including proper grammar.
Excellent interpersonal skills including conflict management Ability to multi-task and work well under pressure Strong leadership and organizational skills Advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirements.
Intermediate skills in Microsoft Office (Word, Excel) A commitment to excellent customer service as well as a positive proactive attitude.
10-key by touch and type 50-60 wpm Recommended Skills Billing Claim Processing Communication Confidentiality Conflict Management Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
Patient Account Representative The Patient Account Rep (PAR) is the organizations liaison between the patient (or patients relatives) and the healthcare provider.
The primary function of a PAR is to handle patient questions, complaints, and concerns while also being able to explain policies and procedures to the patient.
They are required to be familiar with a variety of concepts, practices, and policies including but not limited to patient and insurance billing.
We provide competitive salaries with bonus program.
Benefit eligible employees have access to medical, dental, visions, 401 (k) and other voluntary insurance.
Eligibility is based on hours worked.
Responsibilities:
Patient Account Representative Ensure inbound calls are handled timely, efficiently, and appropriately Explain patient balances and collect payment from patients Review patient information to determine why claims were not paid, update accordingly and resubmit.
Notate accounts with current actions and follow up appropriately Communicate with appropriate Clinic Administrator (CA) regarding patient complaints Communicate with posting and billing departments regarding possible errors on patient accounts.
Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding.
Communicates to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company.
Cooperates and maintains good rapport with staff, clients and Management team.
Maintain a professional approach with confidentiality.
Assures protection and privacy of health information as attained through written, electronic or oral disclosures.
Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as company policies and procedures.
Other duties as assigned
Qualifications:
Patient Account Representative Education High School Diploma or equivalent is required.
Bachelors degree preferred.
Qualifications 1-2 years of Healthcare and/or customer service experience required Bilingual (English/Spanish) is preferred Ability to problem solve and think critically while handling a large volume of calls daily.
Healthcare billing knowledge Professional appearance and demeanor are required Knowledge various insurance plans and providers Knowledge of Federal and State regulations related to Healthcare billing.
A full understanding of customer service and insurance follow-up process is preferred Knowledge of CPT & ICD-10 is preferred For applicants in Illinois and Pennsylvania:
The COVID-19 vaccination may be a condition of employment Other Skills and Abilities Excellent communication and verbal skills including proper grammar.
Excellent interpersonal skills including conflict management Ability to multi-task and work well under pressure Strong leadership and organizational skills Advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirements.
Intermediate skills in Microsoft Office (Word, Excel) A commitment to excellent customer service as well as a positive proactive attitude.
10-key by touch and type 50-60 wpm Recommended Skills Billing Claim Processing Communication Confidentiality Conflict Management Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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