Remote Help Desk Technician
3.
1 Dallas, TX Dallas, TX Full-time Contract Full-time Contract $20 - $22 an hour $20 - $22 an hour 3 days ago 3 days ago 3 days ago Pomeroy is seeking a Service Desk Representative for a 4-6 month contract.
We are looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology.
This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.
Must be available to work shifts between 7am and 7pm CST.
Responsibilities Answer general questions regarding ecommerce ordering system including potential troubleshooting Support employee and customers with questions related to suite of inventory and charge management products, including barcode scanning technologies.
The person in this role would be considered the knowledge expert on these services, offering support as well as assisting to resolve simple connectivity and web-based issues.
Available to work shifts anywhere between Monday through Friday, from 7AM-7PM CT.
Critical Skills:
Intermediate experience with MS Office (Word, Excel) History of escalation/ticketing system experience Additional Knowledge & Skills:
Customer Service included instruction of users and coordination of resources needed to support/resolve Active Listening and Comprehension - Hearing and understanding the true issues behind the customer interaction.
Critical Thinking and Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Computer Technology - Better then general knowledge of Word and excel related suites.
(documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting.
A
and/or related certifications are useful but not required.
Job Types:
Full-time, Contract Pay:
$20.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Experience level:
2 years Schedule:
8 hour shift
Experience:
IT support:
1 year (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Dallas, TX Dallas, TX Full-time Contract Full-time Contract $20 - $22 an hour $20 - $22 an hour 3 days ago 3 days ago 3 days ago Pomeroy is seeking a Service Desk Representative for a 4-6 month contract.
We are looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology.
This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.
Must be available to work shifts between 7am and 7pm CST.
Responsibilities Answer general questions regarding ecommerce ordering system including potential troubleshooting Support employee and customers with questions related to suite of inventory and charge management products, including barcode scanning technologies.
The person in this role would be considered the knowledge expert on these services, offering support as well as assisting to resolve simple connectivity and web-based issues.
Available to work shifts anywhere between Monday through Friday, from 7AM-7PM CT.
Critical Skills:
Intermediate experience with MS Office (Word, Excel) History of escalation/ticketing system experience Additional Knowledge & Skills:
Customer Service included instruction of users and coordination of resources needed to support/resolve Active Listening and Comprehension - Hearing and understanding the true issues behind the customer interaction.
Critical Thinking and Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Computer Technology - Better then general knowledge of Word and excel related suites.
(documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting.
A
and/or related certifications are useful but not required.
Job Types:
Full-time, Contract Pay:
$20.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Experience level:
2 years Schedule:
8 hour shift
Experience:
IT support:
1 year (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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