Entry Level Customer Service Assistant
Moonlight Makers Marketing Moonlight Makers Marketing Dallas, TX Dallas, TX $25 an hour $25 an hour 11 hours ago 11 hours ago 11 hours ago
Job Description:
We are seeking a dedicated and friendly Customer Service Assistant to join our team.
As a Customer Service Assistant, you will be the first point of contact for our customers, providing them with exceptional service and support.
Your primary responsibilities will include:
Responsibilities:
Customer Support:
Provide prompt, courteous, and efficient assistance to customers via various communication channels, including phone, email, and live chat.
Issue Resolution:
Investigate and resolve customer inquiries, concerns, and complaints in a timely and professional manner, aiming for first-contact resolution whenever possible.
Product Knowledge:
Develop a comprehensive understanding of our products and services to effectively address customer inquiries and provide accurate information.
Order Processing:
Assist customers with placing orders, processing returns, and managing order status updates.
Team Collaboration:
Collaborate with other team members and departments to ensure seamless customer experiences and contribute to the overall success of the organization.
Administrative Tasks:
Perform various administrative tasks as needed, such as filing, data entry, and generating reports.
Requirements:
Excellent communication skills, both verbal and written.
Strong interpersonal skills with a passion for helping others.
Ability to remain calm and composed in stressful situations.
Detail-oriented with good organizational and multitasking abilities.
Proficiency in using customer service software and CRM systems.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
We are seeking a dedicated and friendly Customer Service Assistant to join our team.
As a Customer Service Assistant, you will be the first point of contact for our customers, providing them with exceptional service and support.
Your primary responsibilities will include:
Responsibilities:
Customer Support:
Provide prompt, courteous, and efficient assistance to customers via various communication channels, including phone, email, and live chat.
Issue Resolution:
Investigate and resolve customer inquiries, concerns, and complaints in a timely and professional manner, aiming for first-contact resolution whenever possible.
Product Knowledge:
Develop a comprehensive understanding of our products and services to effectively address customer inquiries and provide accurate information.
Order Processing:
Assist customers with placing orders, processing returns, and managing order status updates.
Team Collaboration:
Collaborate with other team members and departments to ensure seamless customer experiences and contribute to the overall success of the organization.
Administrative Tasks:
Perform various administrative tasks as needed, such as filing, data entry, and generating reports.
Requirements:
Excellent communication skills, both verbal and written.
Strong interpersonal skills with a passion for helping others.
Ability to remain calm and composed in stressful situations.
Detail-oriented with good organizational and multitasking abilities.
Proficiency in using customer service software and CRM systems.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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