Customer Service/Call Center Supervisor
3.
1 Dallas, TX Dallas, TX Full-time Full-time Estimated:
$37.
3K - $47.
2K a year Estimated:
$37.
3K - $47.
2K a year Customer Service/Call Center Supervisor We are actively looking for an exemplary Customer Service/Call Center Supervisor to deliver exceptional customer service.
The Supervisor will help build a strong team and shape staff behaviors to accomplish desired results.
The ideal candidate will also play a collaborative role in growing and implementing standards and processes.
To ensure success, you need to employ prudence and tact in interacting with others and be focused on customer and staff retention.
Preferred candidates can perform to a high level of accuracy and are meticulous and organized.
Responsibilities:
Overseeing and assessing CSR activities, and providing Representatives with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting CSR staff with duties where required.
Training staff in areas of customer service and company policies.
Managing coverage and call queues to ensure proficient customer service, with a focus on dropped calls and long waiting times.
Investigating and solving customer grievances.
Assisting with the development and implementation of service polices and explaining these to staff and customers.
Maintaining departmental KPI's and deciphering ways to improve for further efficiencies.
Performing additional duties where needed.
Requirements:
5-10 years of Customer Service / Call Center Supervisor experience o Bachelor's degree (preferred) o Industry experience related to waste/recycling management (preferred) o Ability to interact with individuals at all levels of professionalism o Ability to train and continue with professional development of the team Passion for helping others (internal and external customers) Customer Service Hours of Operations:
8:
00 AM to 5:
00 PM (M-F) and 8:
00 AM to 2:
00 PM (Sat)
Benefits:
401(K), Profit Sharing, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Are you willing to undergo a background check, in accordance with local law/regulations?
Experience:
Customer Service:
1 year (Required) Microsoft Office:
1 year (Required) Call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Dallas, TX Dallas, TX Full-time Full-time Estimated:
$37.
3K - $47.
2K a year Estimated:
$37.
3K - $47.
2K a year Customer Service/Call Center Supervisor We are actively looking for an exemplary Customer Service/Call Center Supervisor to deliver exceptional customer service.
The Supervisor will help build a strong team and shape staff behaviors to accomplish desired results.
The ideal candidate will also play a collaborative role in growing and implementing standards and processes.
To ensure success, you need to employ prudence and tact in interacting with others and be focused on customer and staff retention.
Preferred candidates can perform to a high level of accuracy and are meticulous and organized.
Responsibilities:
Overseeing and assessing CSR activities, and providing Representatives with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting CSR staff with duties where required.
Training staff in areas of customer service and company policies.
Managing coverage and call queues to ensure proficient customer service, with a focus on dropped calls and long waiting times.
Investigating and solving customer grievances.
Assisting with the development and implementation of service polices and explaining these to staff and customers.
Maintaining departmental KPI's and deciphering ways to improve for further efficiencies.
Performing additional duties where needed.
Requirements:
5-10 years of Customer Service / Call Center Supervisor experience o Bachelor's degree (preferred) o Industry experience related to waste/recycling management (preferred) o Ability to interact with individuals at all levels of professionalism o Ability to train and continue with professional development of the team Passion for helping others (internal and external customers) Customer Service Hours of Operations:
8:
00 AM to 5:
00 PM (M-F) and 8:
00 AM to 2:
00 PM (Sat)
Benefits:
401(K), Profit Sharing, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Are you willing to undergo a background check, in accordance with local law/regulations?
Experience:
Customer Service:
1 year (Required) Microsoft Office:
1 year (Required) Call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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