Live Desk Specialist Hybrid Remote/On Site - Dallas
3.
3 Dallas, TX Dallas, TX Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year LIVE Desk Specialists provide Tier 2 level support for problems submitted by clients via phone, in person, email or escalated by Tier 1 Support while creating raving clients and adhering to ERGOS' Golden Rules.
LIVE Desk Specialists are expected to apply their skills and experience to complete service requests successfully while needing minimal guidance.
Help from Tier 3 support may be required from time to time, but you can usually resolve most service requests independently.
Must be able to work in a fast-paced environment and be flexible to redirect focus on-the-fly.
Technical
Qualifications:
Experience diagnosing and supporting intermediate to advanced server/network and workstation issues General application and end-user support In-House Microsoft Exchange 2010, 2013 and 2016 Windows 10, Windows 11 and Mac os x support Hosted Email - Including but not limited to Office365 and 3rd party hosted exchange Business-level backup hardware and software solutions Security (Including but not limited to spam filtering, anti-virus, malware eradication, phishing) Troubleshoot and repair of printers.
Able to diagnose and support complex routing and connectivity issues Other
Qualifications:
1
years related experience Excellent customer service skills Strong discovery, multi-tasking, organizational and communication skills Professional appearance and interpersonal skills, as well as the ability to interact in a variety of situations to include customer service, orientations, training and networking Above average documentation skills.
Client issues should be well documented from first receipt through resolution and follow up.
Previous Managed Services experience is a plus Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Technical Support:
1 year (Required) Ability to Relocate:
Dallas, TX 75248:
Relocate before starting work (Required) Work Location:
Hybrid remote in Dallas, TX 75248.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Dallas, TX Dallas, TX Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year LIVE Desk Specialists provide Tier 2 level support for problems submitted by clients via phone, in person, email or escalated by Tier 1 Support while creating raving clients and adhering to ERGOS' Golden Rules.
LIVE Desk Specialists are expected to apply their skills and experience to complete service requests successfully while needing minimal guidance.
Help from Tier 3 support may be required from time to time, but you can usually resolve most service requests independently.
Must be able to work in a fast-paced environment and be flexible to redirect focus on-the-fly.
Technical
Qualifications:
Experience diagnosing and supporting intermediate to advanced server/network and workstation issues General application and end-user support In-House Microsoft Exchange 2010, 2013 and 2016 Windows 10, Windows 11 and Mac os x support Hosted Email - Including but not limited to Office365 and 3rd party hosted exchange Business-level backup hardware and software solutions Security (Including but not limited to spam filtering, anti-virus, malware eradication, phishing) Troubleshoot and repair of printers.
Able to diagnose and support complex routing and connectivity issues Other
Qualifications:
1
years related experience Excellent customer service skills Strong discovery, multi-tasking, organizational and communication skills Professional appearance and interpersonal skills, as well as the ability to interact in a variety of situations to include customer service, orientations, training and networking Above average documentation skills.
Client issues should be well documented from first receipt through resolution and follow up.
Previous Managed Services experience is a plus Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Technical Support:
1 year (Required) Ability to Relocate:
Dallas, TX 75248:
Relocate before starting work (Required) Work Location:
Hybrid remote in Dallas, TX 75248.
Estimated Salary: $20 to $28 per hour based on qualifications.
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