Customer Service Representative
Aero Star Aviation Aero Star Aviation Dallas, TX Dallas, TX Full-time Full-time From $18 an hour From $18 an hour Qualifications Strong customer service and communication skills A curious mind eager to learn all about our industry Self-confidence and a desire to deal with customers directly Strong interpersonal skills Dedicated to outstanding customer service Conscientious and reliable Strong work ethic; takes initiative at appropriate times Flexible in response to new and changing priorities; ability to multitask Demonstrated process improvement and problem-solving abilities Corridor and Tracking System Knowledge (CAMP, Traxxall, Flight Docs), a plus Bilingual, a plus Aviation experience preferred Description Primary
Responsibilities:
Serve as the day-to-day contact for assigned accounts Take ownership of client issues and apply critical thinking and problem-solving abilities Leverage subject matter experts to quickly and efficiently resolve inquiries Identify opportunities within existing clients to increase value of offering and cross/upsell Provide customers with professional service and assistance with hotel, car, and other travel reservations Assist with creating maintenance quotes, including presenting upselling opportunities.
Review existing programs and obtain instructions for approval requests.
Discuss applicable service bulletins, quotes, and flat rates as required by customer.
Add debrief squawks as needed and discuss any required schedule changes.
Review customer credit terms and collect any prepayments and deposits due on arrival.
Building and creating work order packages and quotes and review with Shop Lead.
Manage customer communications and discrepancy approvals throughout project.
Communicates initial service order, debrief squawks and work scope to Maintenance Manager/Shop Lead after customer debrief.
Monitor and work with the Maintenance Manager to ensure work package is on schedule and within budget, including shop floor efficiency Actively obtain customer approval for any additional work to be performed or parts required and communicates approvals with the appropriate parties.
Reports issues arising in work progress affecting schedule and price to the customer.
Maintain current customer contact details.
Perform any other related duties as required or assigned Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid sick time Paid time off Vision insurance Schedule:
Day shift Morning shift Weekends as needed Application Question(s):
How many years of aviation experience do you have? Work Location:
In person Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Serve as the day-to-day contact for assigned accounts Take ownership of client issues and apply critical thinking and problem-solving abilities Leverage subject matter experts to quickly and efficiently resolve inquiries Identify opportunities within existing clients to increase value of offering and cross/upsell Provide customers with professional service and assistance with hotel, car, and other travel reservations Assist with creating maintenance quotes, including presenting upselling opportunities.
Review existing programs and obtain instructions for approval requests.
Discuss applicable service bulletins, quotes, and flat rates as required by customer.
Add debrief squawks as needed and discuss any required schedule changes.
Review customer credit terms and collect any prepayments and deposits due on arrival.
Building and creating work order packages and quotes and review with Shop Lead.
Manage customer communications and discrepancy approvals throughout project.
Communicates initial service order, debrief squawks and work scope to Maintenance Manager/Shop Lead after customer debrief.
Monitor and work with the Maintenance Manager to ensure work package is on schedule and within budget, including shop floor efficiency Actively obtain customer approval for any additional work to be performed or parts required and communicates approvals with the appropriate parties.
Reports issues arising in work progress affecting schedule and price to the customer.
Maintain current customer contact details.
Perform any other related duties as required or assigned Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid sick time Paid time off Vision insurance Schedule:
Day shift Morning shift Weekends as needed Application Question(s):
How many years of aviation experience do you have? Work Location:
In person Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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