Customer Onboarding Specialist
Customer Onboarding Specialist The Customer Onboarding Specialist serves as the primary point of contact for clients/customersYou will use in-depth knowledge of compliance and business rules, deep knowledge of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunitiesYou hold direct responsibility for implementation and quality assurance of new business accounts and logistics and ensures best practices are exercised in documentation of all new business account requirementsMay handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support. Key Responsibilities Responsible for the analysis and end-to-end implementation of new customers Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering Acts as the onboarding lead and works with all departments directly related to new customer implementations Will ensure all SLAs are met by all internal partners to release an account in a timely manner The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making Ensure all workflow submissions are accurate and timely for new business onboardings Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls Work to facilitate business problem solving and present hypotheses and recommendations to leadership Additional duties support new customer implementations as assigned Expected Competencies High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment Strong organizational skills and ability to manage multiple implementations at one time Positive, professional demeanor and presentation in all internal and external interactions A strong attention to quality, detail, and confidentiality Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers Ability to manage effective meetings; keeping them on track, focused and encouraging active participation A fast learner with an innovative and positive approach Minimum Requirements:
Typically, minimum 0-2 years of relevant experienceMay have degree or equivalent Critical Skills:
3 +years of experience in project management, sales support, operations, or administration Exceptional organizational skills, demonstrated through the efficient management and prioritization of tasks and projects Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook Additional Knowledge & Skills:
Pharmaceutical industry experience a plus Smartsheet, Tableau, SQL, MS Access knowledge a plus Working knowledge of SAP and/or Sales Force Strong interpersonal, oral, and written communication and business acumen $25/hour Temporary Monday-Friday 8a-5p Dallas TX Please send resumes to email protected All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Incis proud to be an equal opportunity employerOur policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3 Recommended Skills Administration Attention To Detail Business Development Commercial Awareness Communication Confidentiality Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Typically, minimum 0-2 years of relevant experienceMay have degree or equivalent Critical Skills:
3 +years of experience in project management, sales support, operations, or administration Exceptional organizational skills, demonstrated through the efficient management and prioritization of tasks and projects Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook Additional Knowledge & Skills:
Pharmaceutical industry experience a plus Smartsheet, Tableau, SQL, MS Access knowledge a plus Working knowledge of SAP and/or Sales Force Strong interpersonal, oral, and written communication and business acumen $25/hour Temporary Monday-Friday 8a-5p Dallas TX Please send resumes to email protected All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Incis proud to be an equal opportunity employerOur policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3 Recommended Skills Administration Attention To Detail Business Development Commercial Awareness Communication Confidentiality Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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