Customer Service Representative
Specialty Contractors Inc.
Specialty Contractors Inc.
Dallas, TX Dallas, TX Full-time Full-time $19 - $21 an hour $19 - $21 an hour 14 hours ago 14 hours ago 14 hours ago Key
Responsibilities:
Client Communication:
Serve as the primary point of contact for clients, answering inquiries, providing information about our services, and addressing any concerns they may have.
Maintain professionalism and courtesy in all client interactions to uphold our company's reputation.
Order Processing:
Process orders for our construction services, including accurately entering customer information, scheduling appointments, and coordinating with our project teams.
Ensure that orders are fulfilled promptly and efficiently to meet customer expectations.
Issue Resolution:
Handle customer complaints and issues with empathy and efficiency, working to find satisfactory resolutions in a timely manner.
Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.
Documentation and Record-Keeping:
Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system.
Keep detailed notes to track customer preferences and history for future reference.
Feedback Collection:
Gather feedback from customers regarding their experience with our services, product quality, and overall satisfaction.
Use this feedback to identify areas for improvement and implement strategies to enhance the customer experience.
Team Collaboration:
Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience from initial inquiry to project completion.
Communicate effectively with internal teams to address customer needs and concerns.
Qualifications:
Previous experience in customer service or a related field is preferred Excellent communication skills, both verbal and written Strong problem-solving abilities and a customer-focused mindset Ability to multitask and prioritize tasks effectively in a fast-paced environment Proficiency in computer applications, including Microsoft Office suite and CRM software Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) Flexible schedule Paid time off Work from home Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Remote Location:
Dallas, TX (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
Specialty Contractors Inc.
Dallas, TX Dallas, TX Full-time Full-time $19 - $21 an hour $19 - $21 an hour 14 hours ago 14 hours ago 14 hours ago Key
Responsibilities:
Client Communication:
Serve as the primary point of contact for clients, answering inquiries, providing information about our services, and addressing any concerns they may have.
Maintain professionalism and courtesy in all client interactions to uphold our company's reputation.
Order Processing:
Process orders for our construction services, including accurately entering customer information, scheduling appointments, and coordinating with our project teams.
Ensure that orders are fulfilled promptly and efficiently to meet customer expectations.
Issue Resolution:
Handle customer complaints and issues with empathy and efficiency, working to find satisfactory resolutions in a timely manner.
Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.
Documentation and Record-Keeping:
Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system.
Keep detailed notes to track customer preferences and history for future reference.
Feedback Collection:
Gather feedback from customers regarding their experience with our services, product quality, and overall satisfaction.
Use this feedback to identify areas for improvement and implement strategies to enhance the customer experience.
Team Collaboration:
Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience from initial inquiry to project completion.
Communicate effectively with internal teams to address customer needs and concerns.
Qualifications:
Previous experience in customer service or a related field is preferred Excellent communication skills, both verbal and written Strong problem-solving abilities and a customer-focused mindset Ability to multitask and prioritize tasks effectively in a fast-paced environment Proficiency in computer applications, including Microsoft Office suite and CRM software Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) Flexible schedule Paid time off Work from home Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Remote Location:
Dallas, TX (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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