Compliance Specialist
Wolters Kluwer GRC division is looking for a Compliance Specialist to work out of our Dallas, TX office.
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
The Compliance Solutions (CS) business unit of Wolters Kluwer consists of businesses that empower professionals in highly regulated industries to make the best decisions in a rapidly changing, global environment by providing the knowledge-rich solutions and services they need to manage risk across their business, improve efficiency and profitability, and support their firm's goals.
As the Compliance Specialist, you will be responsible for global tracking and reconciliation of Service of Process (SOP); manage the distribution of SOP volume; answer and direct queries to completion; handle the completion or rejection of SOP; track data relating to duties and review the quality of SOP; update and monitor Registered Agent information; file change of agent and agent resignation forms with state offices for all WK brands; work with service organization on internal record keeping and discontinuing representation; assist with transmittal creation for all document types received.
Essential Duties &
Responsibilities:
Focus on all aspects of the Service of Process supply chain to ensure accurate throughput; follows First in First out distribution strategy; regularly following up on aging items with internal and external resources; assists with reconciliation of SOP to ensure all items received are accounted for and delivered to the customer; handles the formal rejection process for SOP incorrectly served on all WK brands; assists with completion of Service of Process when required
Responsible for overall quality of output received by the customer which includes but is not limited to spot-checks on items pending execution to the customer; second review of logs for high profile customers; reviewing and tracking of internally and externally reported errors; correcting logs where errors occurred; monthly micro and macro reporting on CRM trends; working with service division on SOP related customer communications
Act as centralized hub for queried documents; follows best practices on queried SOP; acts as liaison between all touch points of supply chain facilitating swift resolution when items are on hold; identifying, tracking and reporting up unnecessary queries to provide training opportunities
Assist with filings and record keeping related to Registered Agent services; handles change of agent and change of address filings for all WK registered agent brands throughout the country; works hand-in-hand with service organization to ensure state ID's and business entity monitoring records are accurate; assists with receipt and routing of non-SOP related communications and the creation of their transmittals
Maintain an expert knowledge of products including features, benefits, intended use, value proposition and competitive position in order to effectively serve clients by attending appropriate training courses for the teams within your business unit; completing all self-study reading, exercises, and activities in the prescribed timeline; engaging in one-on-one training with their Manager; learn CT SOP business and internal systems and processes through provided training and resources; utilize system tools and dashboard to monitor individual and team progress and ensure timely completion on all assigned work
Participate in the development and success of organizational strategy by staying abreast of the direction and business philosophy of WK and GRC; continually reviewing current Business Development Schedules and Plans; maintaining knowledge and awareness of current processes and best practices and their impact on the industry; engaging in in-depth and on-going analysis of departmental services, processes, and customer preferences; understanding the overall needs of the business unit and what factors contribute to success; monitoring department metrics; assimilating data; identifying relationships and trends in the data as well as factors influencing results; determining solutions to maintain or improve margins; developing and driving team initiatives; monitoring execution of initiatives; gathering follow-up data for analyses; assisting with audit and control mechanisms
Drive overall customer satisfaction and organizational success by working collaboratively and directly with internal and external resources and partnering with service teams to deliver solutions that exceed customer expectations and minimize customer impacts; communicating gaps to IT and their impact on our customer experience; providing feedback on the effectiveness and soundness of department policies and procedures; and engaging corporate resources (e.g. Sales, Marketing, Service, IT) as appropriate
Represent department in cross-organizational activities by serving as an expert liaison between SOP and other WK divisions to deepen the knowledge of the entire business operation (e.g., bridge SOP and service knowledge gaps); collaborating with international counterparts on day-to-day responsibilities, standard operating procedure maintenance, inquiry support, and on-going training (if applicable); regularly interfacing with internal resources (e.g., Service Teams, Sales, Management), and external resources (e.g., Off-Shore Teams, Secretaries of State, Clients) to ensure success; providing insight and expertise on special projects; and collaborating with peers and management to develop and advance company-wide initiatives and strategies
Participate in organizational activities to meet or exceed company objectives by applying knowledge and expertise to special projects and initiatives that will help drive profitability and growth (e.g., national projects); participating in strategic discussions with organizational leadership; sharing analytical, quantitative, and conceptual insights to enhance the organization; identifying opportunities to collaborate across groups and/or leverage partnerships; collaborating with peers to develop and advance company-wide initiatives and strategies; and participating as a functional member of committees
Represent Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism
Qualifications: Minimum
Qualifications:
Bachelor's degree in business or related discipline (e.g., Business, Communications,
Marketing, Public Relations) OR, if no degree, 3 years of customer service or industry experience
A minimum of 3-5 years' experience working with MS Office Suite and Internet, including 3
years' customer service or administrative experience
Preferred
Qualifications: (Includes Minimum)
Prior FCOE experience of at least 1- 2 years related to Service of Process
Self-motivated individual with demonstrated ability to function in a time-sensitive customer critical work environment
Sharp eye for detail to correctly and completely capture key information from scanned documents and enter into specified online format
Basic understanding of legal industry
Additional Skills, Knowledge & Abilities:
Proactively pursues professional development activities (e.g., attending educational workshops, taking training classes, reading publications, staying current with trends)
Ability to sustain minimum performance standards (quality and productivity)
Integrate information from multiple sources quickly and accurately with sustained minimum quality performance standards
Ability to work cross-functionally to resolve issues and actively participate in process improvement initiatives
Manages relationships with internal and external resources
Manages time and company resources appropriately
Duties and responsibilities are not limited to those specified above but may include other tasks depending on business requirements (e.g. other intake and/or process related activities)
Performs other duties as requested and necessary
Minimal travel to attend training or meetings, approximately 5% of work time
Apply to:
https://www.wolterskluwer.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=16472&CurrentPage=1
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of 4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
INFORMATION
For any assistance with your appli
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
The Compliance Solutions (CS) business unit of Wolters Kluwer consists of businesses that empower professionals in highly regulated industries to make the best decisions in a rapidly changing, global environment by providing the knowledge-rich solutions and services they need to manage risk across their business, improve efficiency and profitability, and support their firm's goals.
As the Compliance Specialist, you will be responsible for global tracking and reconciliation of Service of Process (SOP); manage the distribution of SOP volume; answer and direct queries to completion; handle the completion or rejection of SOP; track data relating to duties and review the quality of SOP; update and monitor Registered Agent information; file change of agent and agent resignation forms with state offices for all WK brands; work with service organization on internal record keeping and discontinuing representation; assist with transmittal creation for all document types received.
Essential Duties &
Responsibilities:
Focus on all aspects of the Service of Process supply chain to ensure accurate throughput; follows First in First out distribution strategy; regularly following up on aging items with internal and external resources; assists with reconciliation of SOP to ensure all items received are accounted for and delivered to the customer; handles the formal rejection process for SOP incorrectly served on all WK brands; assists with completion of Service of Process when required
Responsible for overall quality of output received by the customer which includes but is not limited to spot-checks on items pending execution to the customer; second review of logs for high profile customers; reviewing and tracking of internally and externally reported errors; correcting logs where errors occurred; monthly micro and macro reporting on CRM trends; working with service division on SOP related customer communications
Act as centralized hub for queried documents; follows best practices on queried SOP; acts as liaison between all touch points of supply chain facilitating swift resolution when items are on hold; identifying, tracking and reporting up unnecessary queries to provide training opportunities
Assist with filings and record keeping related to Registered Agent services; handles change of agent and change of address filings for all WK registered agent brands throughout the country; works hand-in-hand with service organization to ensure state ID's and business entity monitoring records are accurate; assists with receipt and routing of non-SOP related communications and the creation of their transmittals
Maintain an expert knowledge of products including features, benefits, intended use, value proposition and competitive position in order to effectively serve clients by attending appropriate training courses for the teams within your business unit; completing all self-study reading, exercises, and activities in the prescribed timeline; engaging in one-on-one training with their Manager; learn CT SOP business and internal systems and processes through provided training and resources; utilize system tools and dashboard to monitor individual and team progress and ensure timely completion on all assigned work
Participate in the development and success of organizational strategy by staying abreast of the direction and business philosophy of WK and GRC; continually reviewing current Business Development Schedules and Plans; maintaining knowledge and awareness of current processes and best practices and their impact on the industry; engaging in in-depth and on-going analysis of departmental services, processes, and customer preferences; understanding the overall needs of the business unit and what factors contribute to success; monitoring department metrics; assimilating data; identifying relationships and trends in the data as well as factors influencing results; determining solutions to maintain or improve margins; developing and driving team initiatives; monitoring execution of initiatives; gathering follow-up data for analyses; assisting with audit and control mechanisms
Drive overall customer satisfaction and organizational success by working collaboratively and directly with internal and external resources and partnering with service teams to deliver solutions that exceed customer expectations and minimize customer impacts; communicating gaps to IT and their impact on our customer experience; providing feedback on the effectiveness and soundness of department policies and procedures; and engaging corporate resources (e.g. Sales, Marketing, Service, IT) as appropriate
Represent department in cross-organizational activities by serving as an expert liaison between SOP and other WK divisions to deepen the knowledge of the entire business operation (e.g., bridge SOP and service knowledge gaps); collaborating with international counterparts on day-to-day responsibilities, standard operating procedure maintenance, inquiry support, and on-going training (if applicable); regularly interfacing with internal resources (e.g., Service Teams, Sales, Management), and external resources (e.g., Off-Shore Teams, Secretaries of State, Clients) to ensure success; providing insight and expertise on special projects; and collaborating with peers and management to develop and advance company-wide initiatives and strategies
Participate in organizational activities to meet or exceed company objectives by applying knowledge and expertise to special projects and initiatives that will help drive profitability and growth (e.g., national projects); participating in strategic discussions with organizational leadership; sharing analytical, quantitative, and conceptual insights to enhance the organization; identifying opportunities to collaborate across groups and/or leverage partnerships; collaborating with peers to develop and advance company-wide initiatives and strategies; and participating as a functional member of committees
Represent Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism
Qualifications: Minimum
Qualifications:
Bachelor's degree in business or related discipline (e.g., Business, Communications,
Marketing, Public Relations) OR, if no degree, 3 years of customer service or industry experience
A minimum of 3-5 years' experience working with MS Office Suite and Internet, including 3
years' customer service or administrative experience
Preferred
Qualifications: (Includes Minimum)
Prior FCOE experience of at least 1- 2 years related to Service of Process
Self-motivated individual with demonstrated ability to function in a time-sensitive customer critical work environment
Sharp eye for detail to correctly and completely capture key information from scanned documents and enter into specified online format
Basic understanding of legal industry
Additional Skills, Knowledge & Abilities:
Proactively pursues professional development activities (e.g., attending educational workshops, taking training classes, reading publications, staying current with trends)
Ability to sustain minimum performance standards (quality and productivity)
Integrate information from multiple sources quickly and accurately with sustained minimum quality performance standards
Ability to work cross-functionally to resolve issues and actively participate in process improvement initiatives
Manages relationships with internal and external resources
Manages time and company resources appropriately
Duties and responsibilities are not limited to those specified above but may include other tasks depending on business requirements (e.g. other intake and/or process related activities)
Performs other duties as requested and necessary
Minimal travel to attend training or meetings, approximately 5% of work time
Apply to:
https://www.wolterskluwer.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=16472&CurrentPage=1
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of 4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
INFORMATION
For any assistance with your appli
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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