Quality Practice Advisor
Establishes and fosters a healthy working relationship between large physician practices, IPAs and WellCare. Educates providers and supports provider practice sites in regards to the National Committee for Quality Assurance (NCQA) HEDIS measures. Provides education for HEDIS measures, appropriate medical record documentation and appropriate coding. Assists in resolving deficiencies impacting plan compliance to meet State and Federal standards for HEDIS. Acts as a resource for the market on HEDIS measures, appropriate medical record documentation and appropriate coding. Supports the development and implementation of quality improvement interventions and audits in relation to plan providers.
REPORTS TO: SR. MANAGER, QUALITY IMPROVEMENT
DEPARTMENT: TEXAS HEALTH SERVICES QUALITY IMPROVEMENT-STATE
POSITION LOCATION: DALLAS,TX 75727
Essential Functions:
Advises and educates large Provider practices and IPAs in appropriate HEDIS measures, medical record documentation guidelines and HEDIS ICD-9/10 CPT coding in accordance with NCQA requirements.
Collects, summarizes and trends provider performance data to identify and strategize opportunities for provider improvement.
Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment and Operations (claims and encounters).
Delivers provider specific metrics and coach providers on gap closing opportunities.
Identifies specific practice needs where WellCare can provide support.
Develops, enhances and maintains provider clinical relationship across product lines.
Defines gaps in WellCare's service relationship with providers and facilitate resolution.
Leads and/or supports collaborative business partnerships, elicit client understanding and insight to advise and make recommendations.
Partners with physicians/physician staff to find ways to explore new ways to encourage member clinical participation in wellness and education.
Provides resources and educational opportunities to provider and staff.
Captures concerns and issues in action plans as agreed upon by provider.
Documents action plans and details of visits and outcomes and reports critical incidents and information regarding quality of care issues.
Communicates with external data sources as needed to gather data necessary to measure identified outcomes.
Provides communication such as newsletter articles, member education, outreach interventions and provider education.
Supports quality improvement HEDIS and program studies as needed, requesting records from providers, maintaining databases, and researching to identify members' provider encounter history.
Ensures that documentation produced and/or processed complies with state regulations and/or accrediting body requirements.
Ensures assigned contract/regulatory report content is accurate and that submission adheres to deadline.
Participates in and represents plan at community, health department, collaborative and other organizational meetings focusing on quality improvement, member education, and disparity programs, as assigned.
Ensures accuracy in medical records for data collection, data entry and reporting.
Enters documentation of findings in identified databases.
Performs other duties as assigned.
Candidate Education:
Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Health Administration, Social Work or related field or equivalent work experience of 3 years directly related HEDIS record collection with analytical review/evaluation and / or Quality Improvement is required
Master's Degree in Healthcare, Public Health, Nursing, Psychology, Health Administration, Social Work or related field is preferred
Candidate
Experience:
2 years of experience in directly related HEDIS medical record review and/or Quality Improvement with experience in data and chart reviews to provide consultation and education to providers and provider staff is required
1 year of experience in Managed Care experience is required
Candidate Skills:
Demonstrated interpersonal/verbal communication skills
Knowledge of medical terminology and/or experience with CPT and ICD-9 coding
Ability to multi-task
Ability to work in a fast paced environment with changing priorities
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Ability to implement process improvements
Ability to effectively present information and respond to questions from families, members, and providers
Ability to influence internal and external constituents
Demonstrated analytical skills
Demonstrated customer service skills
Ability to analyze information and covert related activities into a comprehensive work plan
Demonstrated organizational skills
Knowledge of healthcare delivery
Understanding of data analysis and continuous quality improvement process
Licenses and Certifications:
A license in one of the following is required:
Certified Coding Specialist (CCS) is required
Licensed Practical Nurse (LPN) is required
Licensed Clinical Social Worker (LCSW) is required
Licensed Mental Health Counselor (LMHC) is required
Licensed Master Social Work (LMSW) is required
Licensed Marital and Family Therapist (LMFT) is required
Licensed Vocational Nurse (LVN) is required
Licensed Registered Nurse (RN) is required
Acute Care Nurse Practitioner (APRN) (ACNP-BC) is required
Foreign trained physician/MD is required
Health Care Quality and Management (HCQM) is preferred
Certified Healthcare Professional (CHP) is preferred
Certified Professional in Healthcare Quality (CPHQ) is preferred
Technical Skills:
Microsoft Excel is required
Microsoft Word is required
Microsoft Outlook is required
Healthcare Management Systems (Generic) is required
Microsoft PowerPoint is required
Languages:
Bilingual Skills (English/Spanish) is preferred LI-RG1
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
REPORTS TO: SR. MANAGER, QUALITY IMPROVEMENT
DEPARTMENT: TEXAS HEALTH SERVICES QUALITY IMPROVEMENT-STATE
POSITION LOCATION: DALLAS,TX 75727
Essential Functions:
Advises and educates large Provider practices and IPAs in appropriate HEDIS measures, medical record documentation guidelines and HEDIS ICD-9/10 CPT coding in accordance with NCQA requirements.
Collects, summarizes and trends provider performance data to identify and strategize opportunities for provider improvement.
Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment and Operations (claims and encounters).
Delivers provider specific metrics and coach providers on gap closing opportunities.
Identifies specific practice needs where WellCare can provide support.
Develops, enhances and maintains provider clinical relationship across product lines.
Defines gaps in WellCare's service relationship with providers and facilitate resolution.
Leads and/or supports collaborative business partnerships, elicit client understanding and insight to advise and make recommendations.
Partners with physicians/physician staff to find ways to explore new ways to encourage member clinical participation in wellness and education.
Provides resources and educational opportunities to provider and staff.
Captures concerns and issues in action plans as agreed upon by provider.
Documents action plans and details of visits and outcomes and reports critical incidents and information regarding quality of care issues.
Communicates with external data sources as needed to gather data necessary to measure identified outcomes.
Provides communication such as newsletter articles, member education, outreach interventions and provider education.
Supports quality improvement HEDIS and program studies as needed, requesting records from providers, maintaining databases, and researching to identify members' provider encounter history.
Ensures that documentation produced and/or processed complies with state regulations and/or accrediting body requirements.
Ensures assigned contract/regulatory report content is accurate and that submission adheres to deadline.
Participates in and represents plan at community, health department, collaborative and other organizational meetings focusing on quality improvement, member education, and disparity programs, as assigned.
Ensures accuracy in medical records for data collection, data entry and reporting.
Enters documentation of findings in identified databases.
Performs other duties as assigned.
Candidate Education:
Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Health Administration, Social Work or related field or equivalent work experience of 3 years directly related HEDIS record collection with analytical review/evaluation and / or Quality Improvement is required
Master's Degree in Healthcare, Public Health, Nursing, Psychology, Health Administration, Social Work or related field is preferred
Candidate
Experience:
2 years of experience in directly related HEDIS medical record review and/or Quality Improvement with experience in data and chart reviews to provide consultation and education to providers and provider staff is required
1 year of experience in Managed Care experience is required
Candidate Skills:
Demonstrated interpersonal/verbal communication skills
Knowledge of medical terminology and/or experience with CPT and ICD-9 coding
Ability to multi-task
Ability to work in a fast paced environment with changing priorities
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Ability to implement process improvements
Ability to effectively present information and respond to questions from families, members, and providers
Ability to influence internal and external constituents
Demonstrated analytical skills
Demonstrated customer service skills
Ability to analyze information and covert related activities into a comprehensive work plan
Demonstrated organizational skills
Knowledge of healthcare delivery
Understanding of data analysis and continuous quality improvement process
Licenses and Certifications:
A license in one of the following is required:
Certified Coding Specialist (CCS) is required
Licensed Practical Nurse (LPN) is required
Licensed Clinical Social Worker (LCSW) is required
Licensed Mental Health Counselor (LMHC) is required
Licensed Master Social Work (LMSW) is required
Licensed Marital and Family Therapist (LMFT) is required
Licensed Vocational Nurse (LVN) is required
Licensed Registered Nurse (RN) is required
Acute Care Nurse Practitioner (APRN) (ACNP-BC) is required
Foreign trained physician/MD is required
Health Care Quality and Management (HCQM) is preferred
Certified Healthcare Professional (CHP) is preferred
Certified Professional in Healthcare Quality (CPHQ) is preferred
Technical Skills:
Microsoft Excel is required
Microsoft Word is required
Microsoft Outlook is required
Healthcare Management Systems (Generic) is required
Microsoft PowerPoint is required
Languages:
Bilingual Skills (English/Spanish) is preferred LI-RG1
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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