Enterprise Salesforce Product Manager
Responsibilities:In partnership with a Director, Global Sales Management you will play a critical role in the the development and implementation of the Sales Management technology and data platform, with an initial focus on CBRE's Enterprise CRM built on Salesforce's Sales Cloud.
You will partner with Regional Product Managers in AMER, EMEA and APAC to execute on the Salesforce Strategic Roadmap. This will include directing a team in collection, clarification and prioritization of business technology and data requirements. It also includes partnering with two separate scrum teams and playing a lead role in product backlog grooming, sprint planning, development, test, and technology deployment and support.
As the Product Manager for Salesforce, you will partner with Executive, Regional, Country, Market, Sales Management Leaders and transaction professionals to identify their business needs
Identify people, process, technology or data solutions to fulfill the identified needs of the business and partner in the design, development, piloting and deployment of those solutions
Work closely with designers, engineers and sales professionals in a collaborative environment to translate business needs into a world class product roadmap for Salesforce
Partner in the definition of software solutions that CBRE's technical teams can deliver on
Be the face of the customer for the technical teams, answering questions about client expectations
Use technical expertise, knowledge of IT capability, and judgment to prioritize deliverables
Execute and support governance and frameworks to ensure products are working most efficiently and providing the most value to end users and the organization. This includes enhancement request prioritization and implementation, speed to market of solutions and program budgets
Partner and support in the operationalization of the Salesforce product by ensuring the design and business transformation strategy fully defines how Salesforce should fit within the workflows of our professionals
Facilitate discussions, customer journey story development and refinement, and testing and validation; contribute to roadblocks resolution and decision making
Provide regular updates; manage executive stakeholder communication and reporting
Lead and prioritize the ongoing support of the Salesforce Product. Triage needs, engage various technical teams as needed, route the request to correct owners and ensure support is provided to our internal client's satisfaction
Qualifications:
Education and
Experience:Requires technical and business knowledge in multiple disciplines/processes. Typically has 7-10 years of relevant work experience.
Undergraduate technical or business degree required, MBA preferred.
4 years' experience in Product Management, Technology and/or Business Analyst roles.
Strong experience in Customer Relationship Management enabling technologies, with experience in Salesforce being a big plus.
Minimum of 2-3 years of hands-on experience with Scrum or other Agile methodologies
Deeply curious and data-driven, with a passion for solving client problems; evaluates decisions through the eyes of the customer and creates processes with customer viewpoint
Change oriented - actively generates process improvements, champions and drives change initiatives, confronts challenges with creativity, and balances priorities
Knowledge about Agile techniques such as user stories, continuous integration, continuous testing, pairing, automated testing
Develops and defends points-of-view with data and analytics
Strong leadership skills with ability to influence outcomes and to galvanize teams
Team player collaborates well with others to solve problems
Communication Skills:Ability to comprehend, analyze and interpret the most complex business documents. Ability to respond effectively to the most sensitive of issues. Ability to make effective and persuasive presentations on complex topics to employees, senior leadership and/or public groups. Ability to motivate and negotiate effectively with key employees, senior leadership, and client groups to take desired action.
Reasoning Ability:
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
Bridging Technical Teams and Business Teams
Ability to translate technology speak so that business people can understand, and vice versa, will be a must.
Demonstrated ability in communicating with business users and assessing their needs.
Demonstrated ability in providing solutions and working with developers through the full development life cycle.
Demonstrated ability in working with and advising a team of developers so that they fully understand business needs.
Learn more at: http://www.cbre.com/about/tech-vantage
CBRE was voted #15 Best Company to Work for in 2016 in Forbes Magazine
To learn more about CBRE, please view our video at the link below:
https://www.youtube.com/watch?v=vMGR3yeTyVw
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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