Fraud Analyst

Job Description Primary Responsibilities/Accountabilities: Reviews client accounts for the prevention and detection of possible Fraud Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity Perform back office functions related to research and resolution of fraudulent activity and service support Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolution Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor. Required Skills: Minimum of 2 years' experience working in a client facing role preferable in financial services industry Excellent verbal and written communication skills Must be able to effectively analyze data, research information and decision accounts Highly organized and detail oriented; able to effectively multi-task Able to work under tight timelines with multiple priorities Ability to communicate clearly and concisely with all levels within the Bank Strong computer skills: ability to multi-task & toggle into multiple systems Must be extremely thorough w/ strong attention to detail & a high emphasis on quality Proficient with MS applications Excel, Word and Outlook Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures Ability to establish and maintain effective working relationships with peers, customer group and management Excellent follow through and initiative Ability to work in a fast-paced, production environment, while mitigating loss to the bank Experience handling customer escalations Must be extremely thorough w/ strong attention to detail Desired Skills: Familiar with iCon, SAS and BOSS systems, CP Tools Strong analytical and organizational skills pertaining to high risk activities Prior Banking experience, knowledge of Treasury Management Products

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