Account Coordinator
Purpose/Function of the role:
The Account Coordinator will drive the day-to-day interactions with internal teams and develop an effective relationship with them, while representing the interests of the customer, and delivering a best-in-class customer journey.
As a leader in customer satisfaction, the Account Coordinator will own and plan the management of production jobs in addition to reporting on the business metrics required to meet/exceed customer and Cartamundi KPI's.
To meet/exceed these KPIs, the Account Coordinator will effectively work directly with customers and multiple internal teams to identify risks, and plan, monitor, and measure the project schedules, forecast changes, and production status.
Primary Responsibilities/ Duties:
Provide information via company systems for production estimates, job tickets, production plans and schedule requests.
o Oversee print & packout jobs during their lifespan from receiving orders to invoicing.
o Ensure that job information is accurate and entered in a timely manner to ensure that jobs are executed properlyo Multi-task multiple projects to ensure that all print jobs are tracking on schedule.
o Co-host pre-production meetings with department managers for all new projects o Create product production plans for production team to followo Coordinate sample requirements with quality department for clients o Create product production report for daily production outputo Perform spot quality checks at the finishing process to ensure product integrityo Communicate effectively with internal teams (production, QC, finance, scheduling, purchasing, shipping and warehouse) to ensure all teams are aligned to complete jobs to customer's satisfaction.
o Contribute to the team hitting quarterly and annual account sales targets.
o Effectively manage customer expectations and on-time schedule performance.
o Effectively plan and clearly communicate accurate schedules and performance data.
o Compile and analyse manufacturing and account data to solve business challenges and clearly present business performance on a weekly and monthly basis.
Qualifications Knowledge & Skills required:
o Strong Excel and PowerPoint skillso Project management experienceo Strong organization skills and attention to detailo Solid interpersonal skills with the ability to effectively communicate verbally and in writingo Experience with quotation processes and calculation toolso Able to identify and resolve problems in a timely manner o Minimum of 3 years in a large format, fast-paced printing company o Bachelor's degree is preferred Physical Requirements / Working Conditions This position requires the ability to:
o Move throughout entire facility to attend to various issues, service customers and attend meetingso Perform sedentary work on various computer systems.
o Able to lift up to 20 poundsTravel Requirements o NoneSalary:
$11.
51 - $17.
94.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Account Coordinator will drive the day-to-day interactions with internal teams and develop an effective relationship with them, while representing the interests of the customer, and delivering a best-in-class customer journey.
As a leader in customer satisfaction, the Account Coordinator will own and plan the management of production jobs in addition to reporting on the business metrics required to meet/exceed customer and Cartamundi KPI's.
To meet/exceed these KPIs, the Account Coordinator will effectively work directly with customers and multiple internal teams to identify risks, and plan, monitor, and measure the project schedules, forecast changes, and production status.
Primary Responsibilities/ Duties:
Provide information via company systems for production estimates, job tickets, production plans and schedule requests.
o Oversee print & packout jobs during their lifespan from receiving orders to invoicing.
o Ensure that job information is accurate and entered in a timely manner to ensure that jobs are executed properlyo Multi-task multiple projects to ensure that all print jobs are tracking on schedule.
o Co-host pre-production meetings with department managers for all new projects o Create product production plans for production team to followo Coordinate sample requirements with quality department for clients o Create product production report for daily production outputo Perform spot quality checks at the finishing process to ensure product integrityo Communicate effectively with internal teams (production, QC, finance, scheduling, purchasing, shipping and warehouse) to ensure all teams are aligned to complete jobs to customer's satisfaction.
o Contribute to the team hitting quarterly and annual account sales targets.
o Effectively manage customer expectations and on-time schedule performance.
o Effectively plan and clearly communicate accurate schedules and performance data.
o Compile and analyse manufacturing and account data to solve business challenges and clearly present business performance on a weekly and monthly basis.
Qualifications Knowledge & Skills required:
o Strong Excel and PowerPoint skillso Project management experienceo Strong organization skills and attention to detailo Solid interpersonal skills with the ability to effectively communicate verbally and in writingo Experience with quotation processes and calculation toolso Able to identify and resolve problems in a timely manner o Minimum of 3 years in a large format, fast-paced printing company o Bachelor's degree is preferred Physical Requirements / Working Conditions This position requires the ability to:
o Move throughout entire facility to attend to various issues, service customers and attend meetingso Perform sedentary work on various computer systems.
o Able to lift up to 20 poundsTravel Requirements o NoneSalary:
$11.
51 - $17.
94.
Estimated Salary: $20 to $28 per hour based on qualifications.
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