Auto Tech Support
Job
Summary:
This position provides technical support assisting technicians with computer issues.
This position is responsible for developing and conducting product training for employees.
Essential Job Duties:
Acts as initial contact for internal customer technical support required for hardware, software, telephone and networking.
Working with managers, determines needed training on use of hardware and software tools or workflow.
Coordinates training schedule with Area Managers Formulates teaching outline and determines instructional methods such as individual training, group instruction, demonstrations or webinars.
Selects or develops training materials.
Conducts training, tests trainees and reports on their progress.
Assumes other duties as assigned.
Acts as the initial contact for Technical Support for Mobile Auto Technicians.
This Provides technical support for fault tracing on vehicles.
Assists mobile technicians with diagnostic questions and helps to provide a resolution and may assist technicians with repairs.
Assists mobile technicians with diagnosing scanner problems including logging in and connectivity problems.
Assists mobile technicians with diagnosing computer problems.
Sets up new equipment (scanners, laptops, vehicle interfaces)Repairs or sends equipment out for repair when needed.
Research the use and procurement of new equipment.
5
years of experience preferredEducation &
Experience:
Associate degree.
4
years of Auto Mechanic experience.
Knowledge/Skills/Abilities:
Adapts to new technologies.
Identifies and resolves technical problems in a timely manner.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and objectivesProficiency in the use of MS Office applications.
Adapts to changes in the work environment; manages competing demands, changes approach or method to best fit the situation.
Deals with frequent change, delays and unexpected events.
Identifies and resolves problems in a timely manner by gathering and analyzing information carefullyPrioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Excellent written and oral communication skills.
Essential Physical Demands/Work Environment:
The employee must occasionally lift up to 50 pounds.
The employees must move about the office to access office equipment and supplies on a daily basis.
This job operates in a professional office environment.
The noise level is moderate.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Benefits:
Health/Dental/Vision InsurancePaid Time Off401k with Generous Company MatchCompany Paid Life Insurance and Long Term DisabilityShort Term DisabilityEmployee Assistance ProgramTuition ReimbursementEmployee DiscountsSalary:
$12.
41 - $18.
93.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position provides technical support assisting technicians with computer issues.
This position is responsible for developing and conducting product training for employees.
Essential Job Duties:
Acts as initial contact for internal customer technical support required for hardware, software, telephone and networking.
Working with managers, determines needed training on use of hardware and software tools or workflow.
Coordinates training schedule with Area Managers Formulates teaching outline and determines instructional methods such as individual training, group instruction, demonstrations or webinars.
Selects or develops training materials.
Conducts training, tests trainees and reports on their progress.
Assumes other duties as assigned.
Acts as the initial contact for Technical Support for Mobile Auto Technicians.
This Provides technical support for fault tracing on vehicles.
Assists mobile technicians with diagnostic questions and helps to provide a resolution and may assist technicians with repairs.
Assists mobile technicians with diagnosing scanner problems including logging in and connectivity problems.
Assists mobile technicians with diagnosing computer problems.
Sets up new equipment (scanners, laptops, vehicle interfaces)Repairs or sends equipment out for repair when needed.
Research the use and procurement of new equipment.
5
years of experience preferredEducation &
Experience:
Associate degree.
4
years of Auto Mechanic experience.
Knowledge/Skills/Abilities:
Adapts to new technologies.
Identifies and resolves technical problems in a timely manner.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and objectivesProficiency in the use of MS Office applications.
Adapts to changes in the work environment; manages competing demands, changes approach or method to best fit the situation.
Deals with frequent change, delays and unexpected events.
Identifies and resolves problems in a timely manner by gathering and analyzing information carefullyPrioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Excellent written and oral communication skills.
Essential Physical Demands/Work Environment:
The employee must occasionally lift up to 50 pounds.
The employees must move about the office to access office equipment and supplies on a daily basis.
This job operates in a professional office environment.
The noise level is moderate.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Benefits:
Health/Dental/Vision InsurancePaid Time Off401k with Generous Company MatchCompany Paid Life Insurance and Long Term DisabilityShort Term DisabilityEmployee Assistance ProgramTuition ReimbursementEmployee DiscountsSalary:
$12.
41 - $18.
93.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
