Patricia Dacus-Freeman

2629 Jennings Ave.

Dallas Tx. 75216



Summary:                                          Professional and articulate Receptionist.

  • Thorough understanding of current customer service practices
  • Skilled at encouraging others and developing rapport.
  • Major strengths in planning, problem solving and communication.



Referred applicants to job openings and to interviews with other staff, in accordance with administrative guidelines and office procedures


Employment:                   AARP                                                                                                                                                                                                                                                                                                                                                                                                Dallas TX.

                                                                                                                        Receptionist                                                                                                                                                                                                             July 2011 to November2012

Ÿ    Received callers at establishment, determined nature of business and directed callers to destination.

Ÿ    Obtained caller's name and arranged for appointment with person called upon   

Ÿ    Recorded name, time of call, nature of business and person called upon.

Ÿ    Operated telephone console to receive incoming messages.

Ÿ    Typed memos, correspondence, reports and other documents.

Ÿ    Made future appointments and answered inquiries.   

Ÿ    Answered inquiries from persons entering establishment.

Ÿ    Provided information regarding activities and location of departments, offices and employees within organization.

Ÿ    Called employees and officials to information desk to answer inquiries.    

Ÿ    Kept records of questions asked.

Ÿ    Collected and distributed mail and messages.



                                                                                                                        Mature Worker Connection                                                                                                                                                                                                                                  Tucson AZ.

                                                                                                                        Receptionist                                                                                                                                                                                                  November 2010 to June 2011

Ÿ    Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work.

Ÿ    Opened, sorted and distributed incoming correspondence, including faxes and email.

Ÿ    Greeted visitors and determined whether they should be given access to specific individuals.

Ÿ    Prepared responses to correspondence containing routine inquiries.




  • ID#: 66087
  • Location: Dallas, TX , 75216

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