2629 Jennings Ave.
Dallas Tx. 75216
Summary: Professional and articulate Receptionist.
- Thorough understanding of current customer service practices
- Skilled at encouraging others and developing rapport.
- Major strengths in planning, problem solving and communication.
Referred applicants to job openings and to interviews with other staff, in accordance with administrative guidelines and office procedures
Employment: AARP Dallas TX.
Receptionist July 2011 to November2012
ÂŸ Received callers at establishment, determined nature of business and directed callers to destination.
ÂŸ Obtained caller's name and arranged for appointment with person called upon
ÂŸ Recorded name, time of call, nature of business and person called upon.
ÂŸ Operated telephone console to receive incoming messages.
ÂŸ Typed memos, correspondence, reports and other documents.
ÂŸ Made future appointments and answered inquiries.
ÂŸ Answered inquiries from persons entering establishment.
ÂŸ Provided information regarding activities and location of departments, offices and employees within organization.
ÂŸ Called employees and officials to information desk to answer inquiries.
ÂŸ Kept records of questions asked.
ÂŸ Collected and distributed mail and messages.
Mature Worker Connection Tucson AZ.
Receptionist November 2010 to June 2011
ÂŸ Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work.
ÂŸ Opened, sorted and distributed incoming correspondence, including faxes and email.
ÂŸ Greeted visitors and determined whether they should be given access to specific individuals.
ÂŸ Prepared responses to correspondence containing routine inquiries.