Claim Clerk II
Anna Ashita Dass
10815 Wallbrook Drive
Dallas, Texas 75238
To obtain a position that will utilize my achievements, skills, strategic thinking, and excellent work ethics with a progressive company.
I have knowledge of principles and process for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. I have been a dedicated and loyal employee at Chubb & Sons for past eighteen years as a customer service representative. I am a professional, organized, customer service oriented and a team player, ready to work in a fast paced and constantly moving environment.
* Farmers Insurance Company/Producer Associate Presently Employed
Presently, I am working with Farmers Insurance Independent agent, creating quotes and issuing auto, homeowners and commercial insurance policy for Texas customers, including providing assessment on insurance coverage’s, premium/rates and payment plan with customers. I provide service to Mortgage Lenders, Lien holders and claims personnel in their request. Assisting customers in taking payments, documenting electronic files, follow up on cancellation request and keep track on upcoming policies renewals. Provide an excellent professional customer service to all our customers.
* Chubb & Sons, Dallas Texas/Claims Assistant May 1991 – May 2009
I worked in various claim departments as in the worker compensation, property and liability claim, employment practice liability and causality claim department. I was claims assistant for large group of claim examiners for Dallas, Houston and Oklahoma offices. I was issuing attorney expense payments, updating and documenting electronic claim files, mailing coverage and settlement letters, handling incoming mail and filing. I was also assisting other department as a back up in my colleague’s absence.
* North minister Presbyterian Child Developmental Centre /Substitute teacher August 1986
I worked as an a volunteer substitute teacher in NPCDC Preschool, handling preschool kids, assisting other teachers in their daily assignments, contributed my time and efforts in a growth of NPCDC Children Education.
I am technical professional person has strong knowledge and experienced on a Microsoft Word, Access, Window XP, Excel and Adobe with dynamic typing and filing abilities.
I am fast and eager learner and prioritize my daily work according to company needs. I enjoy helping others in their goals. In addition, I enjoy cooking, gardening, painting and reading books.
I was volunteered at Lake Highlands Presbyterian CDC Centre after school program in past years.
Medical Terminology Course, Richland Community College, 2000
Worker Compensation Claim handling, El Centro Community College, 1995
Two years Bachelor of Arts, Delhi University, India 1986
Certification in Secretarial Course from YMCA, Delhi, India - 1983
Higher Secondary School, Delhi, India, 1982