Customer Service/Call Center/Media

Kendra R. Brown

13005 Audelia Road Apt 1207

(318) 564-2302

kendra.brown8705@gmail.com

 

 

 

 SKILLS PROFILE 

• Four year experience in retail sales 

• Experienced in learning other skills at hand. 

• Providing excellent customer service. 

•. Works well with computers, knowledgeable of the Microsoft Software

 

EMPLOYMENT HISTORY 

 

Cashier, Lowes Home Improvement, Plano, TX (July, 2012-Present)

Greet and assisting customer

Handle customer issues and solve issues to satisfy them better

Processed credit applications and internet orders

Answer inbound and make outbound calls to customers as needed.

 

Customer Service Associate (CSA) Customer Service Desk, Lowe’s Home Improvement, Shreveport, LA (Nov. 2010-July, 2012) 

• Acknowledge customer with a greeting and a smile

• Processed internet orders, phone orders, and Credit card applications 

• Provide excellent customer service to all customers in general 

• Listen to the customer to better acquaint them 

• Assist other associates with team projects.

 

Cashier, Lowe’s Home Improvement, Baton Rouge, LA (Aug. 2009-Aug. 2010) 

• Assist customers in finding things in which they were looking for. 

• Cashier/Customer Service Associate 

• Helped zone each department on the floor and also around registers. 

• Capable of working in each department on the floor. 

 

Cashier, Lowe’s Home Improvement, Shreveport, LA (Mar. 2009-Aug. 2009) 

• Handled floor sales for departments. 

• Cashier/Customer Service Assistant 

• Established new accounts, posted accounts receivable. 

• Reviewed past-due accounts with clients and established payment plans. 

• Assist customers in finding things in which they were looking for. 

 

Sales Floor Associate/Cashier, Kohl’s, Shreveport, LA (May 2008-Aug. 2008) 

• Handled floor and cash register sales in misses and junior departments. 

• Provided great customer service. 

• Followed through with all tasks that were given. 

 

SPECIAL SKILLS

 

Volunteered with the Greater King David Audio/Visual Ministry (March 2007-Aug 2008)

Trained as a student to gain experience with editing and creating audio discs.

Recorded each service on a JVC 5100 & 5500 camera.

Convert video files to audio files

Adjusted sounds on microphones using the soundboard.

 

 

 

EDUCATION 

Southern University, Baton Rouge, LA (Aug. 2005-Dec.2008) Mass Communications  

Captain Shreve High School, Shreveport, LA (2005)

  • ID#: 73598
  • Location: Dallas, TX , 75243

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