Customer Service/ Dispatcher/ Receptionist

Samantha K. Gwinn

   9590 Forest Ln Apt 418 Dallas, TX Home: (469) 688-5819 Email: karlasgwinn@gmail.com

Receptionist

A highly talented hard-working Receptionist with experience in carrying out the day to day administration of the front office, including answering incoming telephone calls, electronic mail, distribution of mail, greeting, directing and providing information to all incoming visitors and as well as providing numerous types of administrative support to staff members; performing duties, independently following procedures and practices; performing new or more complex assignments under specific direction and supervision; delivering competent service and accurate information as part of the interaction with the public

 

Key Skills

Office Skills:Telephone & Front Desk Reception,Customer Service,Filing Database & Records Management ,Administrative Support, Reports & Spreadsheets,Complaint Handling ,Data Entry (40 WPM)Computer Skills:Word,Excel, Power Point, Access ,Outlook,Windows 7/Vista/XP

Professional Experience

 

North Star Mechanical (Houston,TX and Garland, TX) Customer Service/Dispatcher 04/13-Present

Deal with customer requests for general and emergency service calls 

Dispatch technicians to resolve customer issues 

Document and maintain service records/actions 

Fast Eddie's Pool Hall-Houston Fuqua(Houston, TX)WAITRESS 07/12-Present

Providing exceptional customer service while serving beverages and food items

David's Bridal -1960 (Houston, TX) CUSTOMER SERVICE REPRESENTATIVE 11/11-04/12

 Staying organized, maintaining strong

communication skills, have a basic knowledge of computers and enjoy the fast-paced environment

LifeTime Fitness (Humble, TX) MEMBER SERVICES TEAM MEMBER, 12/10 TO 06/11

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Brick House Tavern and Tap (HUMBLE, TX) SERVER, 01/10 TO 05/11

The Brick House Girl on the Floor works as part of the Brick House team to deliver a great guest experience. Hospitality and guest interaction are the key responsibilities for a Brick House Girl, while serving amazing food and drinks.

THE BUCKLE (Humble, TX) Temporary Sales Associate, 11/09 to 01/10

To be open-minded, attentive, and knowledgeable by sharing product information and making suggestions that reflects each guest's unique style. Effectively communicate and interact with all types of guests and teammates.  possess a positive attitude and desire to learn

 MAURICES (LEAGUE CITY, TX) PT ASSISTANT MANAGER, 07/09 TO 11/09 

Interact with customers on a regular basis providing fashion advice and helping customers grow their wardrobe and assisting the store manager in driving sales and motivating sales associates.

GARDEN RIDGE (WEBSTER, TX) MERCHANDISING MANAGER, 04/09 TO 07/09

Leadership and organizational skills, and the ability to both communicate and negotiate. Follow Sale Trends in the Store, Monitoring items that sell and items that are more difficult to sell. Supervise regular employees during a minor portion of the employee’s work time; assigning tasks.

CIRCUIT CITY (WEBSTER, TX) CUSTOMER SERVICE, 08/07 TO 04/09

Deal directly with guests by telephone, electronically or face to face. Respond, handle and resolve promptly to guest inquiries and complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform guest verifications. Process orders, forms, applications and requests. Direct requests and unresolved issues to the designated resource. Manage guest accounts keep records of guest interactions and transactions .Record details of inquiries, comments and complaints and record details of actions taken. Manage administration, communicate and coordinate with internal departments, and follow up on guest interactions.

WAL-MART SUPERCENTER (TYLER, TX) SALES FLOOR ASSOCIATE, 04/04 TO 08/07

Demonstrate excellent customer service while assisting customers with finding and purchasing store merchandise. Transport quantities of merchandise throughout the store and stock shelves and display areas.

SUSAN LUNSON DDS (HUMBLE, TX) FRONT OFFICE ASSISTANT, 09/03 TO 06/05

Checking in guests, route and screen telephone calls, collecting information such as insurance forms, processing transactions and scheduling appointments. Recording messages for employees, updating appointment calendars, filing patient files and handling incoming and outgoing mail.

Education

Crosby High school (Crosby, TX) HS Diploma 2001-2005

TYLER JUNIOR COLLEGE (Tyler, TX) Dance 2005-2006

  • ID#: 78564
  • Location: Dallas, TX , 75243

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