Switchboard Operator

 Angelia Morgan

7954 Jubilant Dr.

Dallas, TX 75237 Cell (214) 600-1476                          angelia_morgan2002@yahoo.com


Summary of Qualifications

          6 years of experience as a licensed Barber

          Self employed

          2007 to present

          Dallas, TX



         Licensed 2006


Summary of Qualifications

          Medical Billing and Coding program, coding and reimbursement systems, data abstracting, health

          Records maintenance and healthcare computer applications, medical office accounting,

          Computerized billing, computer applications, medical terminology, medical law and ethics,

          Medisoft, Medical Manager, Microsoft Office, Excel, ACCESS, data entry 8,000 keystrokes per hour


Professional Experience

          2 years of Medical Billing and Coding, scan patient financial reports, audit patient medical records

          for quality control, transfer file/scan records to electronic filing system, payment log, receptionist,

          file operative reports, maintain and file patient medical records, scheduler,



          GPA 3.50, Deans Honor Roll


Summary of Qualifications

9 years of Call Center experience, answer 1200 daily inbound incoming calls, outbound outgoing calls, accounts payable, accounts receivable, insurance verification, bill payment solving, trouble shoot customer complaint, Data Entry, E-mail, switch board operator, dispatcher

Expert in MS Word, Excel, Power Point, ACCESS


Professional Experience

          Corporate Real Estate Field Support

          ATT, Inc.

          1978 to 2007, Dallas, TX


          Implement policy and procedures, plan and executed major installations for alarms,    

          Telephone equipment, handle inquires for customers, leadership decisions during upper

          Management absences, perform daily office reports and statics, interface with field support

          team, train internal and external field support through extensive oral and written communications, 

          schedule and dispatch workers, work crew, or equipment or service vehicles for conveyance of             

          materials, freight or passengers or for normal installation, service or emergency repairs rendered                                               outside of the business place, duties include using radio, telephone or computers to transmit, assignments and compiling static and reports on work progress





 Promoted to Management 2001, implemented 1000 building alarm system for a 5 states,                   organized and trained 50 employees on alarm system.


Professional Experience



  Olathe, KS


 Summary of Qualifications


 Cashier, zone front end of store, customer service, handle returns




 Oklahoma State University, Stillwater, Ok Family Relations and Child Development May 1974- May 1976

 Oklahoma College of Technology, Oklahoma City, Ok, Heating/Air Conditioning, Certification 1990-1991

  Sanford Brown College, Medical Billing and Coding, Feb 2009-Jan 2010

  Grahams Barber College, 2006

  • ID#: 79045
  • Location: Dallas, TX , 75237

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