Customer service, loan processor, administrative assistant

Tracie Bryant-McCoo Dallas, TX 75287 Cell: (469) 222-7229 Qualifications Summary Highly skilled Office Professional with extensive work experience in a high demand and fast paced environment. My background includes a decade of Business Administration experience working closely with General Offices (Receptionist, switchboard operator, mortgage banking and customer service. Some of my capabilities include: · Office Administration Support (10+ years) · Experience with preparation of contract launch packages, scanned contract amendments, scanning documents, clerical support. · Ability to communicate information in a clear, concise, and timely manner while using appropriate channels · Customer service skills, strong verbal and written skills · Microsoft Office, Outlook, Excel knowledge and demonstrated proficiency in Math skills at intermediate level. · Multi-task and prioritize heavy work flow. · Quality and Compliance standards · Manage and communicate effectively with internal and external customers. Professional Experience Ecova January 2013-August 2013 Utility Transfer Coord Transferred utility services in banks name for foreclosed properties; cancelled utility services; sent inspections, meter installation request, past due status to Safeguard Properties for research and process. Dimont & Associates June 2012-Dec 2012 Document Review Specialist Reviewed documents and photos of hazard and natural disasters for homes, uploaded estimated cost of damages and processed conditions to insurance adjuster Bank of America-Plano, TX October 2011-April 2012 Service Support Specialist (ILQA) Audit and research alternative loan modifications in Zenta and Accenture for approvals, declines and bankruptcy in foreclosure status; managed a heavy pipeline of 20 plus loans; process loans approved by an Underwriter or an automated decisioning system; teamwork and customer service skills; avility to prioritize multiple competing tasks daily. Jack Henry & Associates Allen, TX August 2010-Sept 2010 Data entry processor Input invoice data in check processing system; balanced check amounts in queue, reviewed check invoice amounts for errors. Bank of America Plano, TX March 2010-May 2010 Customer Service Representative · Service loan modification with customer status and updates in Home Retention Department. · Ability to solve problems · Provide consistent customer service Broadlane Dallas, TX December 2009-January 2010 Assistant Portfolio Coordinator · Obtained overall support for Portfolio Directors including preparation of contract launch packages · Scanned contract amendments through scanner, copied contracts from copier, input incoming mail in excel spreadsheet, fed-ex packaged outgoing mail signed and reviewed by portfolio manager. Tenet Dallas, TX February 2009-November 2009 Corporate Receptionist · Answer several incoming lines/rotate switchboard daily for the Office. · Assist with clerical duties and outside vendors. WMC Mortgage Corp Dallas, TX Loan Underwriter August 2006 - March 2007 · Develop and maintain basic knowledge of WMC's loan programs, and guidelines. · Receive and input loans into Mortgage Flex, e-mailing notification to the Account Executive and Loan Analyst. · Deliver loan files requiring underwriting to the Credit Analyst. · Separate conditions received in mail and contact Production Assistant for pick-up and delivery to Loan Analyst · Determines the broker's status and notifies Production Assistant if the Broker is not approved, performs duplicate loan verification, pulls credit report for loan packages received, prints and mails off applicable State and Federal Disclosures within 3 business days, and completes all HMDA data. · Stacks loan file, maintains performance levels consistent with established company policies; maintains professional, ethical and courteous relationships with both external and internal customers. Cross-trains and perform related duties as directed. · Upload Loans in BDR Central system. · Assist Loan Specialist Supervisor with broker approvals in all phases of approving/monitoring loans for conditions. · Provide services to a variety of clerical and administrative responsibilities for the office. Dallas County Sheriff's Department December 1996 – Clerk-5 Dallas, TX · Compile/File maintain inmate records · Activated and completed booking of inmates, processed releases. Education Business Management High School Dallas, TX Business Administration/Management May 1995 American Institute of Commerce Dallas, TX Office Technology Certification September 1996

  • ID#: 79052
  • Location: Dallas, TX , 75287

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