CUSTOMER SERVICE/DATA ENTRY/PROCESSOR/FILE CLERK/MAILROOM CLERK/CALL CENTER



Orvette D. Mayfield



6500 S
Cockrell Hill Road



Dallas,
TX 75236



214-440-7490



orvettemayfield@ymail.com



 



Qualifications:




  • Detail-oriented, highly-motivated with
    professional with excellent Customer Service and Insurance experience

  • Experience with handling 100+ inbound/outbound
    calls per day

  • Extensive experience handling insurance claims

  • Excellent written and verbal communication
    skills

  • Strong time-management, organizational,
    interpersonal and communications skills

  • Strong ability to multi-task in a fast paced
    environment













 



Objective



To secure a career position
offering opportunity for growth and contributing to an organization is
effectiveness and public image.



 



Experience



December 2009 –October 2012
(Layoff-due to outsourcing)                                               



ALLSTATE INSURANCE
COMPANY, IRVING, TEXAS



Claims Service
Imaging Document Specialist




  • Investigate information that needs to be
    included in claims

  • Experience in handling Attorney Letters, TPC
    letters, Auto Estimates, Medical Documents, and Rental Bills

  • Took about 20 to 30 inbound/outbound calls per
    day 

  • Catastrophe Exception Que finding claims number
    or policy number and attaching to proper files that are related to Catastrophe.
    If file is not Catastrophe then it will be rejected out of Read Soft to a share
    folder. The Catastrophe Support team will work folder and forward it to proper Mail Center

  • Rejects Folder: there are five folders where the
    documents are scanned through Kofax. Claim numbers not found, illegible
    documents, or documents that need to be forwarded to a different office’s for
    handling is placed in the five different folders.











 



February 2006-
December 2009



ALLSTATE
   INSURANCE COMPANY, IRVING, TEXAS



Auto Express Check Issue




  • Paid rental bill for insured and  claimants

  • Forward tow bills over a certain amount

  • Forward to the adjusters  to be handled as needed

  • Handled 20 to 30 inbound/outbound calls









 



March 2003-
February 2006



ALLSTATE
   INSURANCE COMPANY, IRVING, TEXAS



Salvage Processing




  • Balance deficits and credits for different
    market claim offices

  • Cleared 
    Exceptions

  • Open up Salvage new record and close claims
    filed

  • Compiled sales to posting accounts

  • Applied narratives on insured claims

  • Help complied paper Mail out’s  back to our market claim office’s













 



July
1997-March 2003



ALLSTATE
   INSURANCE COMPANY, IRVING, TEXAS



Foreclosure Specialists




  • Reviewed and verified data received from the
    mortgage companies and lien holders

  • Data was inputted to make requested changes to
    polices

  • Contacted agents and  insures 
    for additional information

  • Terminated polices on foreclosures according to data
    per state

  • Helped 
    with generated refunds & documented actions taken on narrative

  • Answered Departmental questions

  • Answered 100+ 
    inbound/outbound calls per day

  • Resolved Action Line requests

  • Answered Mortgage Phones as assigned (scheduled)

  • Processed 
    Manual Polices

  • Handled cleared different market claims office’s
    Exception Processing

  • Cleared Nova Queues

























 



September
1996- July 1997



TODAY’S TEMPORARY, IRVING, TEXAS



Mortgage Relations Specialist with
Allstate Insurance Co




  • Verified Waive out lists to search if mortgage
    clause need to be added, escrow or non escrow

  • Worked Endorsements from fax lists

  • Faxed copy of insured declaration sheets to
    agents, mortgage and insured

  • Help with Indexed cash and prepared fax lists

  • Help with monitored Phone Measurements

  • Helped with 
    answering  phone calls
    questions  to our  insured’s mortgage company and agents (Auto or Property)-Scheduled

  • Headed Deposit Desk to ensure the different
    states were in balance for accounts payable and 
    met our daily deadlines















 



Skills



Kofax, Read Soft, Vast claims
knowledge, Next Gen, Mainframe, Microsoft Word, SAP, Data Entry, Fax Machine,
Copier ,Outlook, MS Office, Power Point, Client file, Nova, Procyn, and Shared
point.



.



Education



J.F. Kimball
High School, Dallas, Texas



El Centro
College, Dallas, Texas



Oakwood
College, Huntsville, Alabama



 



 



 



 



 



 



 



 



 



 



  • ID#: 80400
  • Location: Dallas, TX , 75236

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