3131 Simpson Stuart
Phone Enrollment Rep / Blue Cross Blue ShieldTexarkana, TxSep 2013 - Jan 2014
Insure that over 80 call leads and enrollments are inputted accurately and quickly.Enrolling customers into there medicare plans. Transferring customers to a licensed rep if they have any questions about the plans.Collecting the customer information before enrolling
Customer Service Call centerTexarkana, Tx
June 2009 -May 2013
Operate our phone system, communicate over the phone with our customers and vendors
Proactively escalate and communicate call center technology issues to appropriate personnel
Adequately respond to their comments, requests and problems.
Proactively escalate and communicate customer issues to appropriate personnel/departments
Contribute to constant improvement by sharing and implementing ideas with supervisors and other management staff and peers.
Recognize your own strengths and developmental needs and take action to leverage developmental opportunities.
Arkansas High School
August 2003- 2006